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An agent is a member of one or more groups.

Show

GET /groups/#{id}.xml
Returns a single group.

Response

Status: 200

<group>
  <id>2</id>
  <is-active>true</is-active>
  <name>Support</name>
  <users>
    <user>
      <created-at>2006-12-14T16:46:02Z</created-at>
      <email>alexander@somewhere-strange.com</email>
      <group-id type="NilClass">2</group-id>
      <id>3</id>
      <is-active>true</is-active>
      <is-verified>true</is-verified>
      <name>Alexander Allison</name>
      <roles>15</roles>
      <time-format>0</time-format>
      <time-zone>(GMT +01:00) Brussels, Copenhagen, Madrid, Paris</time-zone>
      <updated-at>2007-06-16T14:15:09Z</updated-at>
    </user>
    ...
  </users>
</group>

The returned XML includes users (i.e. agents) assigned to the group.

List All

GET /groups.xml

Response

Status: 200

<groups>
  <group>
    ...
  </group>
  <group>
    ...
  </group>
</groups>

Create

POST /groups.xml
Creates a new group.

Request

<group>
  <name>Hardware</name>
  <agents type='array'>
    <agent>43</agent>
  </agents>
</group>

Response

Status: 201
Location: http://account.zendesk.com/groups/#{new-group-id}.xml

Adds a group with one agent as member.

Update

PUT /groups/#{id}.xml
Updates an existing group with new details from the submitted XML.

Request

<group>
  <name>Hardware and ICP</name>
  <agents type='array'>
    <agent>43</agent>
    <agent>67</agent>
  </agents>
</group>

Note that if you do not submit an agents array, no agents get unassigned from the group. If you submit an empty array, all agents get removed from the group:

<group>
  <name>The now empty group</name>
  <agents type='array'></agents>
</group>

Response

Status: 200

Updates the group and sets two users to be a member of this group. Omit the <agents> part, if you do not wish to change the groups’ membership status.

Destroy

DELETE /groups/#{id}.xml
Destroys the group at the referenced URL.

The group is not actually deleted from the system, but is set inactive and can no longer be assigned.

Response

Status: 200