Zendesk - Love your helpdesk.

Your zendesk contains a unified search interface for users, groups, organizations, tickets and topics, and offers a wide range of search parameters.

You can use all available search parameters in your REST search, e.g.:

• type:user company.com (search for users from a specific domain)
• printer fire assignee:alexander
• assignee:none
• requester:me@zendesk.com
• submitter:“Joe Doe”
• group:support
• group:none
• status:solved
• priority>normal
• tags:printer
• tags:“printer fire”

Note that your help desk is indexed every 15 minutes. I.e. you might see a delay in the contents of the index.

More search information

List

GET /search.xml?query=#{query term}
Returns all assets matching the query. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=2 to check for the next 15 and so on.

Response

Status: 200

<records count="342">
  <record>
    ...
  </record>
  <record>
    ...
  </record>
</records>