Send SMS messages from Zendesk using Clickatell
1. Set up an account at clickatell.com. It’s a paid service but they provide a free trial.
Follow the steps in Clickatell HTTP API Guide to setup the account, add a HTTP connection and obtain an API ID.
2. Create an URL target in Zendesk
Go to Account → Targets → ‘Add Target’ and select ‘Clickatell Target’ as target type.
You need to provide:
- user: is your clickatell username
- password: is your clickatell password
- api_id: is the clickatell http connection API ID
- to: is the mobile number to send the sms message
Test the target to see if you receive a test message from Clickatell (you can send only 10 messages in your free trial).
To see real messages you need to purchase one of the clickatell’s services.
After creating the target you can associate it to a trigger to send specific notifications. See a detailed description to do this.