Zendesk Support Analytics incorporates the best practices from more than 800 Zendesk accounts in a pre-built dashboard. It's loaded with metrics that measure the effectiveness of your support, the efficiency of your support team and the satisfaction of your customers. Within minutes, you'll see your support data in a whole new light. In addition to the out of the box dashboards, users can customize existing dashboards, reports and metrics, or create their own. Zendesk Support Analytics is available to all Zendesk Plus+ and Enterprise customers.
Why You'll Love It:
- Metrics and reports crowdsourced from over 800 Zendesk accounts let you measure your customer support like the pros.
- Pre-built dashboards bring your customer service metrics front-and-center (ticket creation, distribution, performance, backlog, key issues and customer satisfaction).
- Slice and dice your ticket data to create custom views that measure your unique business.
- Share dashboards and custom reports across your organization to show off your support levels and collaborate with others.
How to install
- Login or register for a GoodData account (http://secure.gooddata.com/registration.html)
- Click the "Get Started With GoodData" link in your Zendesk Plus+ account
- Create a Zendesk Support Analytics Project
- Set up Data Integration between Zendesk and GoodData
- Be amazed
You can also watch a video showing you how to get started. (http://www.youtube.com/embed/ldt-Rd5BxX4)