With Inbenta's Natural Language Search for Zendesk, your customers will get relevant answers to their questions, immediately by using their own language, instead of keywords.
Inbenta is a scalable, linguistic, and semantic-based search engine for the enterprise client.
Inbenta's Semantic Search Engine brings you:
- Natural Language: the user will not need to search for keywords anymore. Our Semantic Search Engine understands the intention of every search query and suggests results that are relevant, thus increasing cross-selling and reducing customer service costs.
- Customer Insight: thanks to our exclusive Semantic Clustering technology, you will know the actual needs of your customers.
- Relevance: our engine is based on a unique technology that combines lexical and linguistic search algorithms. It allows users to find and organize the most relevant pieces of knowledge.
- Robustness: our core technology is deployed on most enterprise architectures ensuring service quality and scalability.
- Integration: Inbenta's engine is designed to be integrated quickly into existing intranets and websites. It can be deployed on multiple technology platforms and many technical environments.
How to install
The first step to install Inbenta for Zendesk, is a click here, you will only need your Zendesk API Token.
Once complete, you will receive an email notification with the rest of the installation instructions to complete the setup.