Apps

MyDockApp

Create a shopping catalogue with apps, products, or services for your employees

Description

The Zendesk integration can offer you the following possibilities:

Automatically create Zendesk tickets from within the MyDock delivery workflow.

Examples: 

Create Zendesk tickets to track product delivery.
Assign the ticket to specific Zendesk agents from within MyDock.
Add tags to the Zendesk ticket to signal priority, status, or type. For example, add the tag "Urgent" if an end-user adds a comment to his order containing the words "urgent", "important", or "priority".
Keep end-user informed about the progress of the product delivery by adding comments to the Zendesk tickets

Automatically create Zendesk tickets from within a MyDock product page.

Allow end-users to startup a support request from within their MyDock product page.  Automatically add the relevant information to the Zendesk ticket so the user's problem can be fixed faster.

How It Works

A typical scenario:

An end-user orders a product from the MyDock catalog.
MyDock signals the approver to either approve or deny the order. After approval, MyDock changes the product status to "Approved"
The approval cues MyDock to create a Zendesk ticket in order to track product delivery.
After delivery, Zendesk updates the MyDock product status to "In Use."

For more detailed set up instructions, signup at the MyDockApp support site.

How to install