SMS your agents
You can choose to have notifications sent to your agents for urgent tickets, overdue tickets, tickets from important clients, or if you're on the road a lot - you can even choose to be notified of all tickets.
SMS your customers
Customer communication is everything and email is only part of the puzzle. Add SMS functionality to your customer service software to keep your customers updated about critical tickets on the go.
Save money on SLA breaches
SMS alerts can also be configured for automations - which can be used to send notifications for circumstances such as a ticket nearing its SLA countdown.
How to install
It couldn't be more simple - You'll be up and running in about 5 minutes!
- Instant Sign Up
- Configure Target in Zendesk
- Set up the Triggers you want in Zendesk
We'll send you an easy-to-follow setup guide once you've signed up.