Pivotal Tracker is an Agile project management software from the agile software development experts. Easy to use, Tracker enables real-time collaboration around a shared, prioritized backlog. When everyone shares the same view of what's going on, product owners know where things stand and developers know what to focus on.
Increase visibility and collaboration
Bring everyone, even distributed teams into the same virtual room. Enable a more efficient way to agree on priorities and stay aligned with the entire team.
Plan based on realistic estimates
Stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on your team's performance.
Deliver on customer feedback
Get the right product to the market sooner, based on continuous feedback and prioritization. Respond to changing needs and new requirements easily.
Transform how you build software
Supercharge your agile project teams with focused, real-time collaboration. Accelerate agile adoption with a simple, proven process.
- Stories created from Zendesk tickets will be linked to the corresponding Tracker ticket, and you will see a link to the Zendesk ticket on the story.
- Comments added to the story in Tracker will be pushed to Zendesk as a private comment.
- All story state changes in Tracker will add a private comment to the Zendesk Ticket.
- When a Zendesk ticket in the 'New' status is started in Tracker the Ticket will be transitioned to 'Open'.
How to install
To integrate Zendesk with your Pivotal Tracker project, select Zendesk from the drop down on your Tracker project's Integrations page, and enter the following:
URL: This is your Zendesk URL, for example http://yourcompany.zendesk.com or any vanitiy URL you have configured.
Zendesk User Email: The email of the Zendesk user which you want to use for integration purposes. We recommend you create a Zendesk user specifically for the integration.
Zendesk User Password: The password of the Zendesk user which you want to use for integration purposes.
View Id: This lets you control which tickets are shown in the Zendesk import panel, by specifying the ID of a Zendesk view. You can find a view's ID by clicking on a view in Zendesk (in the Views dropdown) and looking at the URL of the page (eg. http://yourcompany.zendesk.com/rules/5678). You can use one of the default views, for example "All unresolved tickets", or a custom one.
You can also have a Zendesk Target created to automate what tickets end up in Pivotal Tracker. If you use the Pivotal Tracker target in Zendesk, you can have comments on your Zendesk tickets when you make changes in Pivotal Tracker (these comments are private).
For more information on how to set this up, see the article in Zendesk's forums here: https://support.zendesk.com/entries/21460886-pivotal-tracker-and-zendesk-integration