The challenge: A customer service team wants to do more than just say thanks to a customer for sticking with them through a long ticket. Or maybe a CSR is determined to turn an unhappy customer into an advocate by rewarding them. Perhaps during a call, your customer mentions it’s their birthday – your CS agent could easily go above and beyond to surprise and delight that customer with an unexpected gift.
Now with Tango Card for Zendesk, you can easily and quickly recognize customers with a gift card.
This app will help your CS agents go above and beyond to satisfy your customers by making it incredibly easy to send Tango Card gift cards. Just:
- Install the free app
- Choose the amount
- Write a message and hit send
It literally takes seconds and you don’t have to go out of your way, just do it all from right within the Zendesk ticket. There are no purchase or activation fees, so you save time and money. The app will even help you manage spending as it will draw down on a funded Tango Card account and keep track of all transactions.
Make what you’re already doing better and easier. Install Tango Card for Zendesk today.
How to install
- First, log in to your Zendesk account.
- Go here to create your free Tango Card account.
- Once you’re logged in to your Tango Card go here to fund your account via credit card, check, or wire transfer.
- Install the “Recognize Your Customer” app and add your Tango Card username and password.
Remember, once on a ticket page, expand the apps button area, click the refresh button and your new Tango Card app will appear.