Apps

Yammer

Enabling a social support experience

Zendesk Yammer App Screenshot

Description

Providing amazing customer service isn’t solely the responsibility of your support agents; delighting your customers should be part of everyone’s job. Enter Zendesk for Yammer, making customer service in your company more social and transparent, providing visibility for all employees. Customizable messages can be posted to your Yammer feed, giving everyone insight into not only ticket volumes and issues that may require their assistance, but customer satisfaction, too – resulting in faster resolution times, and happier customers.

Share the voice of the customer

With Zendesk for Yammer, you can choose when and what to post from Zendesk to Yammer when tickets are updated, making it easy for your entire organization to get a glimpse of what the customers are saying. Anyone in your company can see in real-time if there’s a problem needing attention – and respond to it before it becomes a larger issue affecting even more customers.

Show Off Your Service Swagger

You can push updates to Yammer when a customer satisfaction rating is added to a ticket, for example. Just like the SportsCenter highlights on ESPN, everyone can see and understand at a glance how many tickets you’re dealing with each day, and how awesome your customers think you are.

How to install

Set up a Zendesk Target to push certain events directly into your Yammer stream instead of an activity feed, see the article here: https://support.zendesk.com/entries/23164891