Create a Zendesk ticket from a chat with just one click and the ability to edit the data before the ticket is submitted. All vital information from the chat, including the transcript, country, IP address, etc. are included within the ticket description. Your agents will have all of this information at their fingertips prior to following up with the end user.
How to install
The integration requires an account with Zopim. Don’t have one? Sign up for an free account here!
- Go to www.zopim.com/account/integration
- Select Zendesk Integration.
- Key in the following fields.
- (Optional) To automatically retrieve ticket status of visitor when chat starts, you can make it compulsory for them to leave their email addresses. To do this, enable the Chat Request Form by logging into the Dashboard > Settings > Chat Request Form.
Check out how the Zendesk integration works here!