Comments on: 10 interview questions for hiring great customer service reps http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps Just another WordPress weblog Fri, 24 May 2013 18:30:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Mark Lindsay http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps#comment-33199 Mark Lindsay Mon, 22 Apr 2013 18:41:00 +0000 http://www.zendesk.com/?p=25382#comment-33199 Ask any business owner what makes them so special in their market and almost all of them will state “great customer service”. Yet ask any customer how the customer service was, I supsect you will get a different answer.  Why the large disparity between the two view points?  Your ability to satisfy your customers is the single biggest determinant of your sales and business success.  There are 4 levels of customer satisfaction related to the expectations of the customer; meet heir expectations, exceed their expectations, delight your customers and amaze them.  How do these questions relate to your employees’ ability to address and exceed expectations?  The probability of these employees exceeding the expectations, stated and unstated,  depends on the passion and enthusiasm they have for your customer and that your product will be the solution to their needs. 

]]> By: A.r. Verma http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps#comment-32727 A.r. Verma Tue, 22 Jan 2013 13:00:00 +0000 http://www.zendesk.com/?p=25382#comment-32727 nice question i like it i opened this websites because i want to take interview of my mam

]]> By: A.r. Verma http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps#comment-32726 A.r. Verma Tue, 22 Jan 2013 12:59:00 +0000 http://www.zendesk.com/?p=25382#comment-32726 super question i like it…..

]]> By: Jeff Toister http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps#comment-32077 Jeff Toister Mon, 30 Jul 2012 17:12:00 +0000 http://www.zendesk.com/?p=25382#comment-32077 Thanks for sharing your interview philosophy for customer service employees along with some solid questions. Readers thinking about using these questions to hire their own customer service employees should first consider three points:

1. Do these questions get to the heart of what makes a great customer service rep for your company? (If you are not sure, try them out on your current employees and see how they do.)

2. What represents a good answer to each question? Not thinking this through ahead of time is like a a teacher grading a test without an answer key.

3. Stick to what the employee knows, has done, and can do. Avoid hypothetical questions such as #6 and #7 that make it easier for the candidate to give the answer you want to hear.

]]> By: Алексей Каржавин http://www.zendesk.com/blog/10-interview-questions-for-hiring-great-customer-service-reps#comment-32073 Алексей Каржавин Sun, 29 Jul 2012 12:57:00 +0000 http://www.zendesk.com/?p=25382#comment-32073 Да любите друг друга.
Бог есть Любовь и только Любовь
Без любви всё ничто 
Имя Бога Любовь.

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