Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its first game, I AM PLAYR and upcoming new music and sports games. They join the likes of Demonware and Rovio (those brilliant creators behind Angry Birds), also customers of ours in Europe, who are taking the gaming industry to the next level up as well.
We opened our UK office in June of last year and in that time managed to double our number of European customers. To see how Zendesk and our customer service philosophy has been embraced by European businesses, both large and small, has been very validating.
Some of the fantastic European-based customers who have joined the Zendesk family include:
- Telco -O2
- Travel Thomas Cook
- Tigi Haircare
- La Poste
New Offices in Paddington
We’re also thrilled to unveil our brand new offices in Paddington.
London is clearly the place to be right now. The Summer Olympics are right around the corner as is the Queen’s Jubilee. And of course there is the GREAT campaign that is underway, which has done a wonderful job highlighting the UK’s vibrant innovation scene, especially when it comes to technology.
The UK is Europe’s leading market for software and IT services and London has more software and IT services companies than any major US city. So given all this, Zendesk is really excited to be here.
And to show our gratitude for the warm welcome we’ve received so far, Zendesk UK will be working with local Paddington charities St. Mungos and COSMIC (Children of St Mary’s Intensive Care). The company’s involvement will extend beyond donations, with the team working closely with each charity to help them in whatever way is necessary, whether that be marketing, fundraising or volunteering.
Zendesk is a keen advocate in giving back to the community. It also runs an Incubator Partners programme, which serves Europe’s ever-growing start-up community by offering free access to the Zendesk Plus+ plan for a year. Incubator Partners, such as Team Europe Ventures, Le Camping, hackFWD, TechHub, Techcelerate and Seedcamp, help encourage more start-ups to follow some of the best practices around customer service. More than 100 start-ups are already using Zendesk’s free software, totaling approximately £260,000 worth of investment from the company so far.
Thank you Europe. We hope we can make your customer service even more awesome in the years to come.