At Zendesk, we love helping companies provide better customer service more than the Internet loves cat pictures. We built Zendesk from the ground up to bring enterprise-quality customer support solutions to companies of all sizes. Now we’re bringing cutting-edge insights to the masses through our 2012 Customer Service Hero Tour with the help of our partners, Groupon and Zappos Insights.
There is perhaps no better modern example of exemplary customer service than Zappos. They’re the subject of multiple books, several articles and countless blog posts–all because they go the extra mile to “wow” their customers. They’ve built an entire company around a culture customer service, and they established Zappos Insights to help other businesses do the same. In today’s cutthroat world, customer loyalty is no longer a given; it must be earned. And, as Zappos has shown, when you earn it, customers will sing your praises.
Being the fastest growing company in US history has some tremendous ups and some staggering challenges. Among the latter is providing customer service for a client base that’s expanding faster than the known universe. Groupon did it, and they have the scars and coffee addiction to prove it. Now they want to tell you how. (We’re eager to hear as well!)
What it’s all about
This tour isn’t about Zendesk, it’s about inspiring you to provide the best customer service imaginable through insights from industry leaders. We’re going to discuss best practices, interesting stories, and a few mistakes, in hopes that you sieze the opportunities and avoid the pratfalls.
The event lasts from 12:30 to 5:30, and registration is open to anyone interested in providing a better customer experience. And as always, the bar tab is on us after. To register, click one of the links below: