Getting more out of Zendesk’s new Salesforce app

Last week, we released our newest Salesforce app, making collaborations between departments even more beautifully simple! Our Salesforce app is an essential tool for companies working in both Salesforce and Zendesk

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Tip of the week: link to a saved Twitter search in the new Zendesk

Saved Twitter Searches in Zendesk allow you to easily keep tabs on relevant topics in the Twittersphere. However, it takes a few mouse clicks to get to your Saved Searches page in the new Zendesk

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Tip of the week: customer metrics with Google Analytics

Google Analytics is one of the most useful tools available for those in the customer service industry. What makes it even more amazing is that it is totally free!

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