With the launch of the new Zendesk comes the App framework. While several developers have already started writing apps of their own, there are two apps that everyone can use to easily bring features and functions from their back-end systems into the new Zendesk

It’s happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requester’s name. Nobody wants to be referred to as “Hello BJacobs!” especially when your real name is in your email signature