Zendesk » Adam Panzer http://www.zendesk.com Just another WordPress weblog Mon, 20 May 2013 23:48:26 +0000 en hourly 1 http://wordpress.org/?v=3.5.1 Tip of the week: sidebar and text apps for the new Zendesk http://www.zendesk.com/blog/sidebar-and-text-apps-for-the-new-zendesk http://www.zendesk.com/blog/sidebar-and-text-apps-for-the-new-zendesk#comments Fri, 21 Sep 2012 16:46:25 +0000 Adam Panzer http://www.zendesk.com/?p=26732 With the launch of the new Zendesk comes the App framework. While several developers have already started writing apps of their own, there are two apps that everyone can use to easily bring features and functions from their back-end systems into the new Zendesk

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]]> With the launch of the new Zendesk comes the App framework. While several developers have already started writing apps of their own, there are two apps that everyone can use to easily bring features and functions from their back-end systems into the new Zendesk.

The sidebar app is designed to allow Zendesk agents to quickly flip to a website and then flip back to their tickets without interrupting their workflow. This can be especially useful if you use a page to look up things like orders or other data. The Text app simply takes any string of text and returns the data referenced from placeholders. While the Sidebar Icon app simply displays a web page, the Text app uses contextual information from the ticket such as requester email or ticket ID. Read the latest tip of the week to learn about these great apps.

Visit the forums for more info

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]]> http://www.zendesk.com/blog/sidebar-and-text-apps-for-the-new-zendesk/feed 0 Tip of the Week: one click access for editing a contact http://www.zendesk.com/blog/tip-of-the-week-one-click-access-for-editing-a-contact http://www.zendesk.com/blog/tip-of-the-week-one-click-access-for-editing-a-contact#comments Fri, 14 Sep 2012 16:42:31 +0000 Adam Panzer http://www.zendesk.com/?p=26547 It’s happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requester’s name. Nobody wants to be referred to as “Hello BJacobs!” especially when your real name is in your email signature

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]]> It’s happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requester’s name. Nobody wants to be referred to as “Hello BJacobs!” especially when your real name is in your email signature. It’s a dead giveaway that somebody is using an automation and it makes the requester feel like they’re talking to a machine.

The solution is to keep the End-User data in your Zendesk constantly up-to-date. While this may sound simple enough, it used to involve several extra clicks and new windows, just to get everything updated.

The new Zendesk makes this entire process a whole lot easier! Learn how with our latest tip of the week.

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