It’s been a couple of months since we’ve settled into our new (and dare we say fabulous space) here in the city’s Tenderloin district. Located at the corner of 6th and Market streets, we’re really in the heart of it all; adjacent to the Donut World, diagonal from Show Dogs, across from the Crazy Horse
...read more »Opaqueness is plaguing the customer service industry, endangering the world’s most precious commodity: happiness. To combat this alarming trend and bring transparency to the masses, a few visionary companies, such as 37signals, Shopify and Mailchimp, recently created customer support-review pages that display users’ ratings of customer support separate from product reviews. It’s a brilliant move
...read more »Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping $38 billion in 2011, it’s clear that customers are embracing the online shopping experience faster than ever before (with no signs of that embracement waning…possibly ever). With that growth comes a steady stream of customer support requests, issues, and
...read more »At Zendesk, we feel strongly about your data-ownership rights and give you complete access to view, edit or delete personal information at will. We know that nothing keeps you awake at night like data-security worries, which is why your information is private by default. As part of our European expansion, we are now certified by TRUSTe
...read more »Ruby enthusiasts! We’re going to be in New Orleans for RubyConf 2011 and would like to invite you to a meetup we’ll be hosting on Friday, Sept. 30th. Join us for beers, food, Hurricanes, and whatever else tickles your fancy at the Crescent City Brewhouse. The meetup will run from 7 p.m. to 10 p.m.
...read more »By now, you have probably heard about the new exciting features that Zendesk Voice has to offer. While this new channel we offer is super awesome and addresses the ability for you to add set up a call center quickly and easily, we do understand some companies require more from their phone systems, including Interactive
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