Author Archives: Adrian McDermott

Zendesk security: best practices for configuration

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In light of last week’s incident at Zendesk and well-publicized hacks at other companies, security continues to be a major focus for us. As we work to improve the overall security of our service, we’re reminded daily of the rise in social engineering and other security threats to companies of all sizes

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We need to do better. Here’s what happened.

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From L to R: Steve Loyd, Director of Operations; Tim Sturge, Director of Engineering; and Adrian McDermott, Senior Vice President of Product Development

We haven’t lived up to our reliability expectations in recent weeks. We know that we haven’t provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted

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