Customer service skills for new tech
We recently published Customer Service Skills you Need in 2013, a guide to giving your customers the best possible service
...read more »Author Archives: Andrew Gori
Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer satisfaction, product quality
...read more »Three hidden reasons why good people provide bad service
On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad
...read more »Does good customer service really matter?
With the help of Dimensional Research, we conducted a study to understand the value of good customer service. The results back up what we’ve been saying for a long time: providing great customer service can pay dividends that are far-reaching and long-lasting
...read more »A match made in the cloud
A major aspect of providing a great customer experience is making things easy for your customers: easy to contact you, easy to get what they need, and easy to resolve their issues
...read more »Community tip: hiring the best customer service reps
Customer service is more than just providing the answers to technical questions. Your customer service reps need to be helpful, patient, empathetic, and kind: four things that simply can’t be instilled
...read more »7 effective keys to transforming the customer experience
Creating a great customer experience can seem like a daunting task. Everyone wants to do it, but where to start? What are some of the effective strategies companies have implemented to become more customer-centric?
...read more »Using Triggers to get the most out of Customer Satisfaction
Today’s tip, and our very first Community Tip, comes to you from Joe Tinter, IT manager and skilled Zendesk user, and will help you use triggers to get the most out of customer satisfaction
...read more »Infographic: surviving the tech-challenged public
IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge
...read more »The Cost of Waiting One More Day to Resolve Customer Issues
Research by the UK Institute of Customer Service shows that the approximate cost of resolving a customer issue within 24 hours is $4.70. But waiting just one more day causes that cost to skyrocket to approximately $7.80
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