Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve your customer’s issues and positively represent your company, day after day
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Zendesk is your web-based help desk tool for the complete tracking of all support activities and the directing of numerous business processes
...read more »CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment.
...read more »We wanted to give an enthusiastic shout out to an organization we think is doing some great work — charity: water. Charity: water has a mission to bring clean and safe drinking water to people in developing nations. And if that alone isn’t enough to pique your interest, this non-profit has devised a unique fundraising
...read more »Compare Your Performance Benchmarking is an opportunity to measure how your performance compares to that of your peers and competitors. It’s also a way to see whether your organization is reaching its goals and how its current performance compares to past performance. It’s a really great way to see just how well you’re doing and who
...read more »For those of you who love our buddha machine wall, you’re going to love this. Now there’s a buddha machine community wall. You can claim a machine with your name and hear your sounds mixed with others. We’ve put a few Easter Eggs in the wall so see if you can find them. Have your
...read more »Part of an ongoing series about how you do support. Based in Shaker Heights, Ohio, Monarch Teaching Technologies, Inc. creates technology-enhanced solutions that provide effective and cost-efficient support for children with special learning needs. We recently spoke with John Haprian, Vice President of Operations at Monarch, about how support works at their organization. Describe how
...read more »Last week, we wrote about [intlink id="3037" type="post"]how forums helped us at Zendesk manage customer conversations[/intlink] following the announcement of our pricing changes. As you know, we ultimately decided to grandfather current customers at their current price indefinitely. While the public conversation in the forums allowed us to hear back from our users — and mostly hear
...read more »Thanks to all who met up with us in New York last Thursday! Good times. More photos on Flickr.
...read more »In case you haven't been over to one particularly ultra-cool part of our website, take a minute for yourself and chill-out to the melodic meditations of the famous FM3 Zendesk Buddha Machine Wall. The wall, which debuted in December 2008, continues to be immensely popular – in fact its one of the most visited pages
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