Zendesk » Avi Warner http://www.zendesk.com Just another WordPress weblog Mon, 20 May 2013 23:48:26 +0000 en hourly 1 http://wordpress.org/?v=3.5.1 Tip of the week: user and organization tagging http://www.zendesk.com/blog/tip-of-the-week-user-tagging http://www.zendesk.com/blog/tip-of-the-week-user-tagging#comments Fri, 03 Aug 2012 16:00:15 +0000 Avi Warner http://www.zendesk.com/?p=25660 All customers are important, but every business has their VIPs: maybe it’s a big account, maybe it’s the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility

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]]> All customers are important, but every business has their VIPs: maybe it’s a big account, maybe it’s the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility. One of the most powerful things that Zendesk empowers you to do with tickets is to use triggers to route them to the right people and groups as they come in. Using this feature can help ensure that tickets from your VIPs go to the right place.

User and Organization tagging is an invaluable tool for doing this better, and one that you should definitely consider using if you aren’t already! The latest tip of the week shows you how.

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]]> http://www.zendesk.com/blog/tip-of-the-week-user-tagging/feed 0 Tip of the Week: Looking at Satisfaction Ratings with Comments http://www.zendesk.com/blog/tip-of-the-week-looking-at-satisfaction-ratings-with-comments http://www.zendesk.com/blog/tip-of-the-week-looking-at-satisfaction-ratings-with-comments#comments Tue, 24 Apr 2012 16:00:32 +0000 Avi Warner http://www.zendesk.com/?p=23352 If you are already collecting feedback about how satisfied your customers were with their support experience, you might have noticed a recent change in the satisfaction conditions. In the past, all satisfaction ratings were grouped together regardless of whether they included a comment or not, which meant extra time spent wading through tickets to find

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]]> If you are already collecting feedback about how satisfied your customers were with their support experience, you might have noticed a recent change in the satisfaction conditions. In the past, all satisfaction ratings were grouped together regardless of whether they included a comment or not, which meant extra time spent wading through tickets to find important feedback.

You can reduce that time immensely by setting up a process to only view your satisfaction ratings with comments! Two new condition options have been been added, and they allow you to search for the tickets where a customer provided both a satisfaction rating and added a related comment. Find out how to used these new conditions in your views, triggers, automations or reports in this new Forum post!

Haven’t set up your customer satisfaction ratings yet? Find out how to start collecting feedback from customers on how satisfied they were with a support experience here.

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