We’re always on the lookout for mix of veteran, paid writers and scrappy, experience-seeking upstarts to join the good ship Zengage. Interested? Read on… Our mission: Help businesses of all shapes and sizes provide better customer support by creating the best customer service content on the Web. This includes best practices, guides and interviews with [...]
Author Archives: Dave Mongan
Announcing the 2012 Customer Service Hero Tour!
At Zendesk, we love helping companies provide better customer service more than the Internet loves cat pictures. We built Zendesk from the ground up to bring enterprise-quality customer support solutions to companies of all sizes. Now we’re bringing cutting edge insights to the masses through our 2012 Customer Service Hero Tour with the help of [...]
Zendesk and CRMs – The Total Package
Zendesk is a fantastic customer support tool, but in order to use it you first need customers. For that, many of our customers use a customer relationship management (CRM) tool, which they integrate with Zendesk to help keep sales and support on the same page. What is a CRM? CRM software is used predominantly by [...]
Our European Tour is Back!
After a successful first European tour, Zendesk is going back on the road to help more companies become support superstars. This time, we’re adding two additional half-day sessions to our previous one-day bootcamp class, as well as hitting a few new locations, including South Africa! The sessions are for everyone–even those who attended the bootcamp [...]
Our CEO Sits Down with Founderly
Ever wonder what this Zendesk thing is all about, or how we got started? Our CEO Mikkel Svane sat down with Founderly this past November to talk about his journey from idea to present day, which conveniently doubles as an in-depth company history. He then waxes poetic on Zendesk’s involvement in the early days of [...]
Tip of the Week: Helpful New Features for Your Zendesk
We’ve unleashed a slew of new features in the past few months that you may not know about. So in this week’s tip, Jill’s giving us a rundown of three of her favorites: – Zendesk Activity Stream in Google Chrome – Social sharing in your knowledge base – Knowledge base topic suggestions Check out Jill’s [...]
Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users
There are some portions of your support portal you want everyone to see, and others that need to remain exclusive to certain types of users. For example, the average users might want to read your frequently asked questions (FAQs), but you only want registered users to submit and view tickets. In this week’s tip, Dave [...]
How to Conquer Your Fear of Phone Support
Everyone has a phone support horror story, and it’s easy to think that phone support is an ineffective, cumbersome channel. But that couldn’t be further from the truth. Research shows that customers prefer phone conversations over any other support channel. And that’s not all. Phone systems are now cheaper and easier to implement than ever [...]
Zendesk Launches New Tools for Google Chrome
Google Chrome users are a bunch of forward-thinking, extension-trying, app-happy users that deserve the latest and greatest tools. So we’re adding one of each to your productivity arsenal with our new Google Chrome extension, Zendesk Activity Stream, and app, Zendesk Launch Pad. For those who don’t know, Google Chrome is the world’s second-most popular Internet [...]
Get Zendesk Starter for $20 and We’ll Donate Your Purchase
After we recently hit 15,000 customers, we thought about the best way to thank both new and existing customers, while paying it forward to others as well. As a result, we’re giving away free Zendesk Starter plans to anyone who donates $20 to the UCSF Benioff Children’s Hospital. Now everyone wins! Last year, we pledged [...]
