It’s been a heck of an offseason for the Denver Broncos. On the heels of last year’s Tebow mania, the Broncos shocked the nation by signing future Hall of Fame quarterback Peyton Manning a few weeks back. Today, we found out that they’re welcoming him with a slight update to their uniforms, courtesy of the
...read more »
In this week’s tip, Max explains why our forum categories default to a possibly mysterious “no category” value, before telling you how to edit a forum (and restore order). Take a look at it here.
...read more »
Phone support is an integral part of the modern, multichannel customer-delight machine. In fact, 79 percent of customers prefer it over any other channel. Zendesk Voice is the fastest, most affordable way for businesses to set up an integrated call center; it only takes five minutes, requires no extra hardware and syncs call information to
...read more »
Documenting a lengthy workflow for your users is tedious and time consuming. Sometimes it’s better (and faster) to record a screencast that users can follow as they work. In this week’s tip, Susan walks you through how to embed a hosted video (from a third party, such as Youtube or Screenr) into a forum article.
...read more »
It’s about that time of the month when we roll out a few exciting new integrations. This month’s batch helps you wrangle your widespread document inventory and provides some additional analytic options for you data hounds. Check ‘em out! edocr edocr centralizes your documents in one location to give you a quick and easy way
...read more »
Satisfied customers spend more and stick around longer than dissatisfied ones, but let’s face it: products aren’t perfect. That’s why support is an integral part of your product experience–they smooth out the glitches and keep users happy. The best organizations–Zappos, Southwest and so forth–build it into their ethos, but many other companies that haven’t inspired
...read more »
The following is excerpted from the Customer Satisfaction Index, which you can view here… A high satisfaction score is the best sign of exemplary customer service. But it begs the question: how do I compare to my peers? For the past year, we’ve gathered anonymized help desk-performance and customer-satisfaction information from more than 15,000 of
...read more »
This past week we launched a new reporting dashboard, complete with new search analytics that provide insight into what users are searching for and whether they’re finding answers. Max’s tip of the week provides a quick tour of the new reporting dashboard for those looking to dig deep into some customer support statistical goodness. Take
...read more »
Women Who Code is out to foster a female-friendly environment for women who love to “dork out” as much as their male counterparts do. As proud supporters of their mission, we’re hosting the next Ruby Tuesday study group at Zendesk headquarters on March 20th strictly for female Ruby programmers (and hobbyists). This is a fun,
...read more »
Thanks to its speed and convenience, self-service is the easiest way to maximize customer satisfaction and support efficiency. In fact, 36% of customers of online businesses prefer finding their own answers to talking to a support agent. But how do you measure the number of tickets you avoid? And how do you create the right
...read more »
Building your Zendesk...please wait.
Our Privacy Policy contains detailed disclosure about our policies regarding the use of cookies. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this website and the Zendesk service will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this website and the Zendesk service you agree to our use of cookies as described in our Privacy Policy.
