Tip of the week: hiding parts of the web portal from logged-out users

If you’ve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that there’s plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets

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Tip of the week: macros for multifaceted tickets

Support tickets come in many shapes and sizes; some are simple questions, and others are complex problems. They might be concerned with a particular product feature, or they might be a sales or billing question

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