Zendesk » Dave Dyson http://www.zendesk.com Just another WordPress weblog Thu, 23 May 2013 23:08:48 +0000 en hourly 1 http://wordpress.org/?v=3.5.1 Tip of the week: hiding parts of the web portal from logged-out users http://www.zendesk.com/blog/tip-of-the-week-hiding-parts-of-the-web-portal-from-logged-out-users-2 http://www.zendesk.com/blog/tip-of-the-week-hiding-parts-of-the-web-portal-from-logged-out-users-2#comments Mon, 05 Nov 2012 18:02:03 +0000 Dave Dyson http://www.zendesk.com/?p=27748 If you’ve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that there’s plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets

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]]> If you’ve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that there’s plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets. You can not only change the colors and styles of the elements that appear, you can hide items entirely. Sometimes, however, you’ll only want to hide things from certain users.

In the latest tip of the week, I’m going to first highlight how you can prevent unregistered users from accessing your Zendesk, and then show how you can hide page elements via forum settings and CSS.

Head to the forums to learn more

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]]> http://www.zendesk.com/blog/tip-of-the-week-hiding-parts-of-the-web-portal-from-logged-out-users-2/feed 0 Tip of the week: macros for multifaceted tickets http://www.zendesk.com/blog/tip-of-the-week-macros-for-multifaceted-tickets http://www.zendesk.com/blog/tip-of-the-week-macros-for-multifaceted-tickets#comments Tue, 03 Jul 2012 16:00:48 +0000 Dave Dyson http://www.zendesk.com/?p=24574 Support tickets come in many shapes and sizes; some are simple questions, and others are complex problems. They might be concerned with a particular product feature, or they might be a sales or billing question

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]]> Support tickets come in many shapes and sizes; some are simple questions, and others are complex problems. They might be concerned with a particular product feature, or they might be a sales or billing question. It’d be great to be able to classify them, ensuring they’re routed to the appropriate department. Taking it a step further, it would be even better to generate reports that show what areas of your business are spawning the most tickets (and therefore may need some attention).

Enter macros; a Zendesk feature that enable for predetermined responses to common requests and questions. The latest tip of the week focuses on how you can also use macros to enable tickets to be automatically classified and sent to the right team.

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