Here are our newest integrations, including apps for sales, project management, self-service, identity management, and more.

amoCRM
Joining the ranks of our CRM integrations is amoCRM, a simple, lightweight tool to help manage your sales funnel. With the Zendesk integration, you can easily view Zendesk tickets in amoCRM and pull information from amoCRM into your Zendesk application to help streamline both your support and sales processes.

YouTrack
YouTrack is an agile, keyboard-centric issue and project tracker designed to help your team plan workflows and sprints. The integration allows you to use Zendesk ticket sharing to escalate a support issue into an issue in YouTrack and sync comments and data between the two so both your support and development teams are in the loop.

WHCMS
WHMCS is an all-in-one client management and billing solution for online businesses. Modulesgarden has created two great Zendesk options for WHMCS: a free app for previewing customer details, products, domains, and due invoices directly in Zendesk, and a full-blown Zendesk-powered replacement support module directly in WHMCS that is available for purchase.

Yonyx
Yonyx provides author-guided, interactive self service to help your customers find information through a series of guided tutorials that are developed by your team. If customers can’t find what they’re looking for, they can open a Zendesk ticket, which automatically includes a log of the content they searched for and the answers they provided to give you insight to what content you need to generate.

Quandora
Quandora is a question and answer tool to help your customers share knowledge in a simple and straightforward way. With the Quandora app for Zendesk, you can easily access your content in Quandora to see if a question posed to your support team has been answered before and use that information in your reply back to the customer.

Identacor
Indentacor is an identity management tool that allows easily provisioning, deprovisioning, and single sign on into all the cloud apps you use. You can set up Identacor as your identity manager for Zendesk and the rest of your cloud apps so your employees only have to log into one tool to access all the services they need to get their work done.

SupportMenu
SupportMenu is brought to you by Robot Cloud. With SupportMenu, you can add a handy app to your Mac toolbar and link your Zendesk account to SupportMenu. Once linked, your end users can easily view their ticket status directly from the Mac toolbar as well as submit new tickets to your IT help desk.

… and Zendesk
In addition to great apps from our partners, we also have new tools from the Zendesk team:
Five most recent tickets
Show related tickets
Sidebar search
Linked ticket app
User data app

Zendesk apps are available during our 30-day trial. If you’re not already a customer, try Zendesk for free!

The post Playing well with others: 7 new integrations appeared first on Zendesk.

Vivocha
Vivocha is an awesome online customer interaction platform for companies of all sizes. Use Vivocha to engage with your customers via a variety of different methods. Livechat, video, callbacks via phone, e-mail—all are channels that you can use to proactively reach out to your customer base. Help make your customers successful by proactively engaging them on your site while they are experiencing issues and then solving those issues in a timely fashion.

With the Zendesk integration, you can quickly and easily manage your Zendesk tickets in Vivocha. You can push a transcript of a conversation you’ve had in Vivocha as a new ticket in Zendesk, view existing tickets a repeat visitor has created, add comments to a ticket, and even attach a more recent conversation to an existing ticket.

Falcon Social
Falcon Social provides a SaaS software platform that allows marketing departments to create, launch, and measure social media campaigns in real time across multiple social channels such as Facebook, Twitter, Google+, YouTube, Instagram, and display ad networks. Falcon enables marketing teams working in HQ, in local marketing groups or dealerships, and in supporting agencies to collaborate, ensuring a consistent brand presence across the different social media types.

Integrating Falcon Social and Zendesk will give you a new way to moderate your social media content. The integration allows you to selectively engage in a meaningful two-way conversation with customers that contact you via Facebook, Twitter, Google+, YouTube, and Instagram. Automatically tag the Zendesk tickets or assign them manually to a Zendesk agent as you monitor the conversation in Falcon Social. Use Falcon Social templates to answer commonly asked questions that are pulled directly from your library of macros in Zendesk.

CloudWork
Looking for a way to share data and integrate tasks among your cloud-based applications? CloudWork is an integration-as-a-service platform that allows you to connect your business apps and automate key business processes to keep all your information in sync. With CloudWork’s library of connectors and pre-built integrations, you can easily set up a variety of automated tasks so that all the systems you use share the same data. No more tedious copy and pasting of data from one system into another. Need to send a Zendesk ticket into Pivotal Tracker as a story? How about creating a note in Evernote from a Zendesk ticket? Want to create a Toggl task or client based off Zendesk information? These are just a few samples of what is possible with CloudWork.

3Manager
3Manager helps you manage your company’s printers and understand how they’re being used. Easily create a Zendesk ticket whenever a printer is low on toner, catch paper jams as they occur, or understand the life expectancy of your printers. There’s a wide variety of actions you can capture in the form of a Zendesk ticket. Are certain printers being used more than others in the office? Easily identify which printers are stressed under high loads. Get rid of underutilized hardware. See a history of trouble tickets created about a particular printer, all from one easy dashboard that 3Manager provides.

Check out an infographic: Mobile Apps in the Enterprise

The post We’re connected: four new integrations appeared first on Zendesk.

Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.  Built to cater to any type of billing organization, TymeShift allows for you to build your own hierarchy of data around time tracking and gives you the reports you want on where your team is spending the most time on tickets.

CapsuleCRM
Capsule is a simple but powerful CRM tool for keeping track of the people and companies you do business with, including communications, opportunities in the pipeline, and scheduled tasks.

Capsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities. The new application for Zendesk allows for you to see customer info from Capsule in Zendesk and on the flip side, view customer tickets in Capsule when viewing records. No more switching between programs for the information you need.  Find what you need in the product you use the most.

Connection Cloud
Have you ever wanted to access your Zendesk data and data from other SaaS applications, using your favorite reporting tools including Microsoft Excel, Tableau, Jaspersoft, Yellowfin, Business Objects, or Crystal Reports?  Well, now you can! Using the Connection Cloud you can access your Zendesk data in real-time. No need to start a lengthy data warehouse project or implement expensive third-party integration tools, simply set up the Zendesk connector in Connection Cloud and within minutes, you can begin analyzing data and creating reports from Zendesk, Salesforce, Netsuite, Facebook, Intacct, Zuora, Eloqua and many more all in the same report.  Report on customer support cases in Zendesk with Salesforce opportunities. Analyze billing information in Netsuite with the support cases of your most valued clients.  See what kind of mashups of data you need and create them easily using Connection Cloud.

GrandSLA
GRANDSLA is the first service governance platform as a service. Nowadays more and more enterprises are buying and selling services on the cloud. Wouldn’t it be nice to align these service level agreements with the business customer support targets?

GRANDSLA offers you the opportunity to regain control of your help desk by allowing you to setup dynamic dashboards for customer service, immediately allowing you to pinpoint inefficiencies and be proactive through an automated feedback loop. GRANDSLA’s Zendesk wizard configurator allows, with a single click, the free configuration of a default governance structure for your Zendesk customer support, and is a foundation from which you can control and build even better service levels for your customer support.

TangoCard
A customer service team often wants to do more than just say thanks to a customer for sticking with them through a long ticket. Or maybe a CSR is determined to turn an unhappy customer into an advocate by rewarding them. This is where TangoCard comes into play.  With the TangoCard app for Zendesk, you can quickly and easily send your customers a reward for whatever the reason may be.  The TangoCard can be redeemed for a variety of rewards.  Ready to kick up your customer service a notch?  Check out the TangoCard app for Zendesk and give your customers that extra bit of customer appreciation that will keep them coming back to your site.

Datameer
Datameer is the single application for complete big data analytics. With rapid data integration, over 200 pre-built data transformation and analytic functions, and the tools to create stunning data visualizations, Datameer quickly transforms raw data into insights. Datameer provides a single application for Big Data Analytics that requires no ETL, no static schemas, and puts powerful analytics and data visualizations directly in the hands of any user.

The Datameer Zendesk app lets you visualize all of your Zendesk support data in one click. But why stop there? Drive data from all sources into a data warehouse and build tools to help you better analyze data in one place.

Learn why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms: Matchmaking in the Cloud

The post Six New Integrations for January appeared first on Zendesk.

Usersnap
Usersnap is a wonderful tool that enables customers on your site to easily take a screenshot of issues they are encountering. Create a Zendesk ticket with the screenshot included as an attachment. Simply install the code that Usersnap provides on your website to enable, then click on the “Feedback” button and highlight, blackout, or annotate sections of the page you are currently viewing to easily create a detailed support request.

CheckMarket
CheckMarket joins the ranks of other survey tools that work well with Zendesk. Easily create surveys and embed them in your ticket responses to capture additional information about a customer’s experience. You can even create Zendesk tickets quickly and easily based off the results of the survey for quick and easy follow up. If someone indicates they had a bad experience through a CheckMarket survey or gave a low rating, trigger a Zendesk ticket to be created as a follow up action so you can close the loop on all your customer service engagements.

Dispatch
Dispatch is a great tool that helps you to pull important data out of emails that you may receive on a daily basis. Take those bulky automated emails you get, parse out the relevant information and create a Zendesk ticket with the information formatted for you in a meaningful, useful way. You can even extend this to tie into webhooks for your developers to parse out information sent from the webhook and pass that into Zendesk as a more readable ticket interaction.

The post Three new integrations for November appeared first on Zendesk.

Netop (LiveGuide)
Efficient call resolution is the key to a successful help desk. Netop Live Guide live chat makes it possible for you to improve first-call resolution rates, increase overall service efficiencies, and delight your internal and external support customers. Live Guide’s Zendesk integration module allows you to communicate with customers, see case histories, create tickets and access end user computers within a single interface. You can also create Zendesk tickets automatically through offline chat forms when agents are not immediately available.

Hipmob
Hipmob is Live chat built specifically for your mobile apps. Give your iPhone, iPad, or Android app the ability to chat with your support team with just 1 line of code and give your users a faster way to communicate issues to you.  Easily create Zendesk tickets from your chat interactions and capture a history of what the customer has done on the site.  Build a more full and complete picture around your customers when you chat with them on their mobile devices!

InteliWISE
The Inteliwise Virtual Agent is a web self – service software, that provides customers with instant, automated answers to the 30-50 % the most of their questions, without the need of involving a live support. Its seamless integration with Zendesk enables customers to submit tickets or support request immediately after the search or chat, whenever there’s a need for extended support. It passes customers’ contact information and comments directly to your Zendesk in a form of a ticket, adding history of conversation between the client and the Virtual Agent.

Klaviyo
Klaviyo is a customer lifecycle management tool for targeting your customers based on what they have or haven’t done. By pulling together your purchase, help desk, and mail data, Klaviyo gives you a complete view into your customers, and then lets you easily identify customers to target, schedule automated emails, and then measure the impact.
For example:

• Automatically email new customers who open support tickets to check-in
• Send customers who haven’t bought in the last six months who don’t have open tickets a discount

After targeting, Klaviyo will measure the impact of your outreach on purchases and site visits.

Meldium
From Zendesk & Google Apps to dozens of other web apps, Meldium aggregates and monitors accounts across any web service and frees you from tedious account management.
Unlike IT management tools, it is designed for anyone to use. You don’t need an Active Directory or an LDAP server. You can set it up in minutes, not months. Managers & administrators can easily onboard new people and monitor all accounts at a glance. Individuals can see, share and log into their apps from a simple central dashboard.

Feeds
Feeds lives in your Mac’s menu bar and lets you quickly view the content of new activity on your favorite websites and RSS feeds, without ever opening a browser window.  Easily see your Zendesk activity and be notified when tickets related to you are created or updated so you can stay on top of all of your support items.

The post Six new integrations for October appeared first on Zendesk.

Benchmark Email
Benchmark Email is a powerful email marketing tool that helps you to easily create and send quality, eye-popping emails to your customer base. Get your message to the masses quickly and easily with Benchmark’s email newsletter templates and powerful editor, and track the results from your email campaigns.

With the Benchmark Email Zendesk integration, you can easily import a list of your Zendesk users into a list in Benchmark for quick and easy mail campaigns to help maximize your email marketing opportunities.

Easy Insights
Easy Insight quickly bolts onto your existing SaaS products such as Zendesk, and much more to provide you with full business intelligence capabilities. They provide a rich library of prebuilt reports and dashboards for each connection and a sophisticated report editor that gives you the capability to take and modify any of those reports, as well as creating your own tabular lists, crosstabs, charts, and diagrams as you desire.

The integration with Zendesk allows you to create custom reports on tickets or in depth help desk analysis. You can use information from any aspect of a Zendesk to create reports, lists, charts, and more.

Inbenta
Inbenta is one of the leading companies that specialize in Natural Language Processing (NLP) and Semantic search.  Thanks to the use of their NLP techniques, Inbenta allows its users to present searches as questions or statements instead of limiting them to mere keywords, giving a richer experience to those looking for information on your website.

This integration allows users to search Zendesk forums with Inbenta’s Natural Language Search. Customers can get relevant answers to their questions immediately by using their own language – instead of keywords – pulled directly from your Zendesk content. Inbenta also provides relevant insights into what your customers are searching for and what topics you may need to address better in your help desk.

Userlike
Userlike is a SaaS that gives companies that ability to live-chat with customers via websites, iOS apps, and mobile devices.

With the Userlike Zendesk integration you can easily push your customer data from your Userlike live chat to your Zendesk and keep track of your customer interactions – create Zendesk tickets out of your chat transcripts and offline messages, from your dashboard or from within the chat.

The post Four new integrations for August appeared first on Zendesk.

ActiveCampaign
ActiveCampaign combines all aspects of email marketing into a single, easy to use platform. Seamlessly create beautiful and engaging emails, send them to your segmented subscribers, and see what interactions and reactions occur in real time! Email marketing remains one of the best marketing options for positive returns on your investment.

The Active Campaign integration with Zendesk is a great tool for email marketing automation. From within ActiveCampaign, you can import your Zendesk end users as new subscribers in ActiveCampaign lists. It is possible to filter who you want imported into this list based off a specific organization or group in Zendesk. Also, a Zendesk widget allows you to easily add a ticket requester as a new subscriber to an ActiveCampaign list.

xCALLY
Xenialab is a dynamic company born in the Italian Turin Technology Campus for Innovation in 2007. It specializes in providing inbound and outbound multichannel communications. The company’s flagship application, the xCALLY suite, provides a contact center that is easy and fast to install based on Asterisk Open source PBX, a simple Computer Telephony Integration (CTI) application available for Desktop and Mobile, reduced total cost of ownership, and full CTI integration with Zendesk.

This integration allows you to automatically create tickets in Zendesk as soon as inbound, outbound, and blended calls are handled in xCALLY. You can also automatically display your Zendesk page to your customer, along with the customer ticket history, as soon as inbound, outbound, and blended calls are managed by the xCALLY CTI.

Yast
Yast is a leading time tracking application delivered as a cloud-based service. It has 
received great recognition as one of the easiest to use time trackers in the cloud
 through yast.com and mobile applications.

Using Zendesk and Yast together allows users to track and build reports on time spent working on tickets, either for tracking employee performance or client billings. Multiple access levels, custom client structure, and other features give you greater control of how you utilize this integration to manage time spent working on support tickets so you can bill your customers quickly and accurately.

Zapier
Zapier makes it easy to push data between the web apps that you love. No more waiting for custom integrations or paying thousands for developers to build it for you. Instead you can use Zapier’s simple drag and drop interface to set up integrations and then forget them as they constantly run automatically in the background for you.

With the integration with Zapier, you can push data between Zendesk and dozens of other web apps like GitHub, HipChat, MailChimp, Basecamp and more. You can trigger the data push off of Zendesk objects or events like tickets, or when a ticket is updated, and can create Zendesk objects via trigger events from other applications as well.

The post Four new integrations for July appeared first on Zendesk.

Sprout Social

Sprout Social is a comprehensive social media management platform used by thousands of leading companies across the globe to brilliantly manage their social media channels. Sprout Social combines social media monitoring, engagement, sales, support, and marketing tools for an effective and cohesive social media strategy within any organization. Sprout enables customers to efficiently manage social channels to delight and grow their audience, reduce costs, and increase customer satisfaction.

With the Sprout Social and Zendesk integration your social team can work within the tool they use the most, while still leveraging the power of Zendesk to communicate with customers. Taking advantage of this integration, you can easily create a helpdesk ticket while monitoring your social channels, track assigned and team tasks, send and receive comments between Sprout Social and Zendesk, resolve tickets while maintaining parity between systems, and provide your audience with fast, frictionless support.

Your social team is great at social media engagement. Your support team is great at solving problems. With Sprout Social’s help desk integration, both teams can focus on what they do best and provide a seamless customer experience without disconnected communication or workflow.

Panorama9

Panorama9 provides you with a multi-faceted dashboard that assists with all of your IT needs, including items such as asset management, system monitoring and alerts, the ability to track your IT policies, system patch management, and more. Panorama9 provides you with one, easy to use comprehensive solution that replaces multiple tools.

With the Zendesk integration, issues detected by Panorama9 can create Zendesk tickets, so you can easily manage who handles a case and track its progress. You may apply all the ticket management tools that Zendesk offers to each type of detected issue a system may have, giving you complete control over the processing of an issue. The Zendesk ticket will be continually updated with new information about an issue when Panorama9 detects changes.

Furthermore, you can configure Panorama9 to update a ticket with detailed information about a user’s computer when a support ticket is sent from a machine with the Panorama9 agent installed. This way you have all the information available about a user’s machine when trying to troubleshoot and fix a problem with it. This integration eliminates the back and forth communication to find out more information about a user’s computer and streamlines the support process to make it as quick and painless as possible.

Buzzient

Buzzient’s SaaS solutions provide a complete suite of products to enable the Enterprise Social Media Engagement and Integration by incorporating social media inside existing operations and organizational workflow applications. Buzzient solutions add customer and prospect social data to core business operations like customer support, service, sales, marketing, and loyalty management. Additionally, Buzzient allows for competitive intelligence analysis with respect to brands, products, and overall sentiment regarding an organization’s’ market. Buzzient’s integration with Zendesk allows filtered social media data (Twitter) to be incorporated into your Zendesk environment from Buzzient, enabling your social team to create tickets directly from the product they use, ending the need for flip-flopping between applications.

Hojoki

Hojoki is a service that helps aggregate content from any of the cloud-based services that you may use into a single, unified newsfeed to help give you a real-time view into a team’s activity in a project. You can see what’s going on within your team in the cloud products they use and allow them to collaborate in conversations around each of the items within the feed.

Hojoki has integrated Zendesk as one of the source-feeds and checks for updates in your Zendesk account. Whenever a ticket is created or updated, it is then shown in Hojoki’s newsfeed alongside any other applications that you may have configured. This allows for you to then share activity around your tickets.

Hojoki provides you with a space to monitor and discuss ticket updates. It also integrates with other apps such as Google Docs, Evernote, and Dropbox, giving you a single place to check for updates from all of your cloud-based tools.

123ContactForm

123ContactForm is a handy, easy to use solution for creating web-based forms with little to no programming skills required. Use 123ContactForm’s real-time form builder to create your own custom form to capture the data you want and then publish it to your company website, a WordPress blog, Facebook page, or any of the many supported formats that 123ContactForm provides.

Once you have a form built, you can import the web form data input by customers directly into Zendesk to create a ticket. Mapping the fields from 123ContactForm to your Zendesk tickets is simple to do and can be set up within minutes. Each form submission automatically generates a support ticket with all the appropriate fields filled out from the information captured in 123ContactForm and is queued in your company’s Zendesk account to be managed along with other tickets.

The post Five new June integrations appeared first on Zendesk.

ClickDesk

ClickDesk provides a combination of live chat, VoIP calling, and a social toolbar all wrapped up into one nice, easy to use panel on your website. Your customers and website visitors can chat live with an agent from your company and your agents can reply via their native chat clients like Google talk or Skype. Customers also get fast and direct access to your Facebook or Twitter feed to share their support experience, and since ClickDesk offers phone numbers in over 40 countries they can call your support agents directly via the chat panel.

With the Zendesk integration your agents can view the history of tickets a person has submitted as soon as they request a chat session. When the chat session is complete, you can even create a new ticket or update an existing ticket with the latest conversation details right from the chat window without the need to login to the Zendesk help desk. Not available to chat? Not a problem! Any messages sent while offline are automatically forwarded into your Zendesk account to create a ticket.

Leftronic

Leftronic helps companies monitor all of their key metrics through beautiful visualizations and an easy-to-use API for pushing custom data to a browser-based dashboard! The app pulls data from Zendesk (along with Google Analytics, Salesforce, Amazon Web Services, Twitter, and many others) to give viewers a real-time, high-level view of every aspect of their companies.

For Zendesk, Leftronic created a custom, easy to set up dashboard that includes metrics focused around your support team. You can display items such as the number of open tickets, a list of unassigned tickets, top performing agents, and even your satisfaction ratings. You can add and remove, rearrange, and resize the widgets on your dashboard, and since they are based on the Zendesk views that you already know and use, configuration is a snap. Leftronic has even included a pre-built template that can get you started with just one click.

Mediaburst

Mediaburst is a UK based company that provides web-based SMS services in over 150 countries that allows you to easily manage your SMS contact list and schedule SMS messages to be sent out to your customer base.

The Zendesk integration can be configured in conjunction with triggers to send an SMS message with ticket information based on different events in the Zendesk system. Events such as creation of a new ticket, update on an existing ticket, ticket resolution and more are supported and can quickly send an SMS to the customer. You determine when and what you want to communicate via SMS, and Mediaburst and Zendesk take care of the rest to help open up this new communication channel for your customer base.

mySurveyLab

mySurveyLab is a professional online survey tool that supports survey creation, response collection and real time reports generation in multiple languages (including right-to-left written languages)! You can create custom branded surveys to reflect the look and feel of your company that may include an unlimited number of responses and questions, advanced question logic, and the ability to easily report on survey results.

It’s easy to embed a link to a survey in your Zendesk ticket responses or queue up a specific trigger to send out a survey link after a support ticket has been closed. The integration also allows you to make use of a custom field in mySurveyLab reports that can store any information you wish to pass from a Zendesk ticket. Want to see what ticket the survey was related to? Configure the results to pass this information when the survey gets sent out. You can add any value that is available as a placeholder on a Zendesk ticket and utilize this to report back on each survey result.

TissueApp

Have you ever wanted to escalate a Zendesk ticket right into your Github issue bug tracker? Well, now you can with TissueApp, a totally free web application designed to help you synchronize your Zendesk tickets and GitHub issues!

TissueApp facilitates a real time, two way communication stream between GitHub issues and Zendesk tickets through a Zendesk target where escalating a ticket from Zendesk to GitHub issues could be as simple as tagging a ticket with the word “Github.” The configuration of the criteria to send an issue is, of course, completely up to you, but TissueApp helps to connect the two services and ensures that comments made in a Zendesk ticket or Github issue are pushed to both systems so you can see updates your developers may have made on a support issue.

You can check out all of our integrations here!

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