Tip of the week: how due date automations work
I’ve dealt with a few questions lately about how negative numbers in due date automations work, so I wanted to clear that up since I think it’s important for everyone to know this
...read more »Author Archives: Jake Holman
The new Zendesk: simplicity
Simplicity has always been a cornerstone of Zendesk
...read more »Oh Hai! Here’s a Bucket Load of New Features for You
This week, it just so happens we’ve got lots of small, but very very cool, features rolling out. They run the gamut from admins now being able to change a public comment to private, to prettier layouts and nicer looking code. Here we highlight the top six!
...read more »Reach Your Help Desk From Your Blog, With Zendesk for WordPress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances that your organization is either using it or about to use it are very good. Heck, you might even be running an entire network of sites, with a rich user base, entirely on WordPress – it can sure handle
...read more »Tip of the Week: How to Avoid Agent Collision
You’ve probably seen this scenario before. You’re working on a ticket, selecting the relevant fields, making a comment, and then you hit submit. Zendesk tells you that someone else has updated the ticket while you’ve been working on it. Annoying, right? That’s a collision: Two agents working on the same ticket, but haven’t seen each
...read more »
Your Facebook Privacy Settings Are Useless, I’ll Get You Anyway
Last weekend, I walked into my local coffee shop, purchased my usual eggs benedict (being British, this is still a novelty breakfast to me) sat down, opened my laptop and very casually hacked into three Facebook accounts, one Twitter account and one New York Times account. I didn’t write a line of code. I didn’t even need
...read more »TechCrunch Disrupt Investigation: What Happened to Customer Support?
I love pretending that I’m some sort of Magnum P.I. for the customer service world. Although I have neither a mustache, nor a rug for chest hair, when the opportunity presents itself, I don my best not-working-for-a-help-desk-software look and start asking questions. Last week, for instance, I was fortunate enough to go along to TechCrunch Disrupt, and while
...read more »Tip of the Week: Turn tweets into tickets with one click
This week we introduced the ability to turn a tweet or direct message into a ticket in Zendesk — and all within the Twitter client of your choice. It’s pretty incredible, even if I do say so myself. Setting it up is a one-time thing — it’s easy and works straight ‘out-of-the-box’. Add your Twitter
...read more »
