Zen U. and the College of Customer Happiness is coming to a city near you!
Zen U. is a FREE day of training, customer service best practices, and networking.
...read more »Author Archives: Jamey Austin
Customizing your Zendesk – best practices for UX, part 3
In part 3, we’ll take an in-depth look at how certain customizations are actually done on the back end. That’s right, we’re getting into the nitty-gritty of HTML, CSS, and JavaScript!
...read more »Zendesk U. – get your degree in customer happiness
Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. It’s about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.
...read more »Customizing Your Zendesk – best practices for UX, part 2
In Part 2 of our Customizing Your Zendesk series, we look at how some of our customers organize, design, and manage their self-service support content to enable users to find what’s relevant for them
...read more »Customizing your Zendesk – best practices for UX, part 1
Recent studies show that 91% of customers would prefer to search a knowledge base for answers–if it meets their needs
...read more »On Squeaky Wheels
Here’s something to consider: squeaky wheel customers – the ones making themselves standout with frequent calls, emails, and requests for status updates – are usually considered a nuisance, but could in fact become a strong advocate
...read more »Scaling Customer Service: 5 Secrets from Airbnb
A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important
...read more »Giving Our Support to charity: water
We’re supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations
...read more »The Season To Give
We celebrated this meaningful time of year by giving gifts to the children at UCSF Benioff Children’s Hospital. This special day also marked the fulfillment of a $1 million dollar pledge we made to the hospital last year
...read more »To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer satisfaction – and the success of your business – pay attention to your phone support
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