Infographic: instaservice – customer service gets speedy and social
With the rise of social media and the transformation to a sound-bite driven information society, instant gratification has become the norm
...read more »Author Archives: JD Peterson
Video: tips for effective self-service communities
Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another
...read more »Six Surefire Tips to Retain and Grow Customers
Recently I had the privilege of participating in a great webinar with our friends from Totango. Totango makes a customer engagement platform for cloud-based businesses. What does that mean? Among other things, it means they help cloud businesses like Zendesk understand and measure how customers are using a product. We have been using Totango for
...read more »Denver, Austin, Chicago…We’re Coming! (be on the lookout for green capes)
We love our customers (and potential customers)! We love meeting and getting to know them. We love sharing knowledge and best practices with them. We love eating and drinking with them. At Zendesk we are constantly trying to find new ways to get out of the office and do the things that we love. Back
...read more »We’ve Got a Secret! We’ve Got a Secret!
Pssst….hey there. We’ve got a secret. Actually a few. Big ones too. The kind of secrets that can help transform your organization and dazzle your customers. You want to know what they are? Well, good news! We are willing to tell you, but we’re going to ask you for something in return. You can either
...read more »Zen Masters Webinar Series: Q&A with Author Joseph Michelli
Have you ever heard about Zappos’ amazing customer service and wondered just how they’re able to do it? Author, speaker and consultant Joseph Michelli went inside Zappos to harvest their know-how into juicy tidbits for his latest book, The Zappos Experience. On February 15th, he’s giving away some of Zappos’ secrets in our latest Zen
...read more »Zen Masters Webinar: Think Mobile, Act Social on December 13th!
Our second session of the Zen Masters of Customer Service Webinar Series, “Think mobile, act social…customer service gets off the camel,” is just days away! Register today to attend the live webinar next Tuesday, December 13th or to receive the on-demand recording on December 14th! Registration is free, and Guy Stephens, a top UK consulting
...read more »Announcing the Zen Masters of Customer Service Webinar Series
A big part of our mission here at Zendesk is to help our customers provide the most exceptional customer service possible. Everyone knows that one way we accomplish this mission is through the products that we build and support. At the same time, we also believe that education is a key component of helping companies
...read more »Phone Support That Actually Rocks!
While more and more organizations are turning to social media and other online channels to enhance their customer support, it seems that no matter how sophisticated the technology gets, there’s still no substitute for picking up the phone. In fact, almost 80 percent of customers across industries still prefer to call for support when they
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