You all know that you can use your Zendesk Forums to help with ticket deflection. You can stock pile your website with FAQs, video tutorials, and even build out a Community Help space to get your customers helping each other
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There are times when you open your next support ticket, and think … /sigh/ “This is not going to be a win.” Most customer service reps can empathize
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When trying to contact a customer support representative for assistance, the hardest part is often, well, contacting a customer support representative. If this statement gives you flashbacks of screaming “Agent!”
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Ask customer support reps what they hate the most and the answer will almost definitely be customer satisfaction ratings
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Ever wander into the office a little before 9 a.m., looking for a cup of coffee and thinking it’s going to be an easy week? You spent the weekend snowboarding or putting together your latest IKEA purchase. You are feeling rested and ready for what lies ahead… *Insert screeching car sound!* Your site is down!
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