Author Archives: Jessica Greene-Pierson

Unite your retail business with Zendesk and Bigcommerce

Have you ever called the support line for a product you just bought, and they have no idea who you are or what you ordered?

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Getting closer to our customers with new Zendesk features

The holidays are here a little early at Zendesk! We’ve got some great new features coming your way that will enrich and improve the service you can provide to your customers

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The new Zendesk: beauty

Customer service isn’t easy. This truth was a major motivator behind creating the new Zendesk. While we can’t make it easy, we did make it easier

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The new Zendesk: speed

When dealing with customers, every second counts. So one of the biggest motivators behind the new Zendesk has been speed: how can we decrease the amount of time it takes to provide great customer service?

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Zendesk on the Google Apps Marketplace

We’re super excited to announce that Zendesk is now a part of the Google Apps Marketplace, mostly because we take full advantage of Google Apps ourselves

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Lights, camera…screencast!

We’ve recently partnered with Screenr Business to bring screencasting to support tickets for our Plus+ and Enterprise customers

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Zendesk Launches in Japan

Today is an awesome day. It’s the day we’ve officially launched in the Japanese marketplace. Starting today, Zendesk agent and administrator interfaces have been fully localized in Japanese, allowing Japanese agents to provide support in the language they are most comfortable. With more than 15,000 customers worldwide, the needs of our international customers have become

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Dear Harvest: You’ll Always Be Our First

We’re big fans of celebrating milestones here at Zendesk, and now that we have more than 90 integrations we thought it was a good time to look back and celebrate our very first and one of our most popular: Harvest for Zendesk! We first integrated with Harvest back in February 2008. Harvest serves the time

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