We know, we know: the S**** People Say meme is on its last leg. Who can even really remember the original video that launched the loquacious viral sensation only a month ago? But we’re hoping we still have just a little bit more time to squeeze in one last entry; this one dedicated to our [...]
Author Archives: Matthew Latkiewicz
Happy Holidays 2.0, Zendesk presents its second annual holiday video special
Zendesk would like to wish all of our wonderful customers, partners, colleagues and friends a happy, safe and fun holiday season. To celebrate another great year, and as part of our recent pledge to raise $1M for the UCSF Benioff Children’s Hospital, we’ve created our second annual holiday video special for you. A spoof in [...]
Our Salesforce Integration Is Slick… and Getting Even Slicker
With Dreamforce kicking off down the street from us this week, we’re hearing a lot of conversations going on about how best to manage your customer relationships. The techniques are simple, of course – listen, treat everyone with respect, act quickly – but when you scale beyond just a handful of customers, it can be [...]
Come hang out with us in South Australia
We’re excited to be hosting our first ever meetup in Adelaide, South Australia! Join us Thursday, August 18th for drinks, conversation and customer service shop talk at the Hotel Metropolitan. You’ll be able to meet the infamous Michael Hansen, one of the original Zendeskians and General Manager of Asia Pac. Believe us: your life is [...]
5 Tips for Startups to Get Their Customer Support Strategy Up and Running From Day 1
Today, Zendesk is teaming up with startup accelerator MassChallenge to help early-stage entrepreneurs grow and succeed. MassChallenge runs an annual global startup competition, in which young companies compete for $1 million in cash prizes. This year, 125 finalists were chosen from nearly 700 applicants. The finalists come from all over the world; and between June [...]
Zendesk Two-Day Training, June 21 & 22
Note: If you missed this training, we have scheduled many more. To see the current training schedule, check out http://university.zendesk.com. Every time we hire someone new here at Zendesk (which has been happening a lot lately), we want them to understand our product as quickly and fully as possible. With each new employee, the onboarding [...]
Zendesk’s JIRA Integration Rocks!
Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit. At the Atlassian Summit in San Francisco today, Zendesk announced a new integration with Atlassian JIRA. This integration will be available free of charge to all Zendesk customers and the beta version is now available for testing. The integration [...]
Share Support Tickets Across Multiple Zendesks With Our New Ticket Sharing Feature
Companies don’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network of other companies – in order to get their work done and stay competitive and successful. This interconnection often affects a company’s customer support issues as well. A customer asks a question of one business, but the answer could [...]
Networked Help Desk: An Open Standard for Better Customer Service
Today, we announced Zendesk Ticket Sharing, a feature which allows your company to share its support tickets with any other company also using Zendesk. This addresses the issue that many companies simply take as a necessary evil: that a single support case can often cross multiple companies, but customer support software does not. With Zendesk [...]
Are there ways to organize my end-users in Zendesk?
A: Yes. If you run a help desk that serves different groups of people, you should try using Organizations. Organizations give you another way to set up your support workflow. Just like you can set up Triggers and other business rules based on things like keywords in a ticket, or how long it has gone [...]
