We’ve been hacked
We feel that it’s important our customers receive an update from us on a recent security situation. We have an investigation underway and do not have the answer to every question
...read more »Author Archives: Mikkel Svane
In the cloud, sweet is better than suite
Today I’m speaking on a panel at Boxworks titled “Secrets of Silicon Valley: Enterprise Software, Silicon Valley’s Surprising Star”, along with some of our favorite SaaS startups GoodData, Okta, and Zuora
...read more »Our greatest milestone yet
Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software
...read more »15,000 Customers Just Can’t Be Wrong #Zenthanks
Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, let’s talk about our customers. #15,000 = Roku We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use
...read more »Terms of Service Update: A Part of Growing Up
Over the past four years, our product, company and customer base have grown tremendously. We’re extremely proud and continually strive to offer our customers the best service possible by minimizing downtime and maximizing privacy and security. Part of growing up also means doing the boring (but important) stuff, like updating our Terms of Service (ToS)
...read more »Not Just Another Enterprise Suit
Less than four years ago, we ignited a revolution in customer service by democratizing the help desk. Because of that, today more than 10,000 small and medium-sized businesses in 100 countries can testify to how transformative Zendesk has been to their customer engagement and support. We launched Zendesk because we wanted to give customers and
...read more »We Crashed. Twice. Sorry.
The Zendesk Ops team after the incident this morning. From left to right: David Nghiem (Ops Engineer), Mikkel Svane (CEO), Adrian McDermott (VP of Engineering), Richard Nghiem (Ops Engineer), Ben Osheroff (Senior Software Engineer), and Morten Primdahl (CTO). Tim Sturge (Director of Ops) was timely on vacation during the incidents.” Read more….
...read more »10,000 Customers And (Still) Counting
Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us and a good occasion to pat ourselves on the back. In our first 18 months, we reached 1,000 customers. In the following 13 months after that, we grew to reach 5,000 customers. And less than 11 months after that
...read more »We Love Zendesk for iPad
Today we’re releasing Zendesk for iPad. And we’re extremely proud of it. It has never been easier to stay in touch with your customers. The iPad app is not a reskinned mobile web interface or a revamped iPhone app. It’s an entirely new app built specifically for the iPad. It’s the complete agent interface optimized for the iPad’s multi-touch interface.
...read more »Zendesk Welcomes Zack Urlocker as Its COO
Today, we’ve officially announced that Zack Urlocker has joined our team as Chief Operating Officer. Despite his boyish looks, Zack is what the Silicon Valley Press describes as a veteran technology executive, bringing more than 20 years of marketing and management experience to Zendesk. His resume lists one amazing achievement after the other, and he
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