Author Archives: Sean Kinney

Tip of the Week: Managing Tickets with the Mail API

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We recently announced a new version of the Mail API that offers more flexibility in managing tickets via email! The Mail API can improve your workflow by using it to assign tickets to yourself or a group when replying to customers, marking tickets as solved, or adding private comments to tickets. If you’re already an

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Tip of the Week: Using the Placeholders Autocomplete Feature

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Using placeholders in your tickets used to require memorization of the more common ones or having to frequently refer to a massive list. Fortunately, we now have an easier method of autodetecting placeholders when creating a new ticket or updating an existing one! As soon as you begin typing, a list of placeholders will appear

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