A support app optimized for couches and mountains
At Zendesk, we’ve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone
...read more »Author Archives: Stephanie Zou
The new Zendesk for Salesforce integration is here
According to the Frost & Sullivan whitepaper, “Service and Support at the Speed of the Customer,” the gains in customer satisfaction and customer loyalty brought on by “customer service agents armed with the correct information at the correct point in the interaction” lead directly to increased revenues
...read more »Introducing the new Magento integration for smart, personal customer service
Like our customer Gilt Groupe, retailers and e-commerce businesses are looking for ways to deliver a better customer service experience
...read more »Infographic: improvements in search for more Intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent; and as the below infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs
...read more »Infographic: self-service for mobile consumers
Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates, the percentage of adults who use their mobile devices for online browsing has more than doubled in the last three years
...read more »Zendesk API v2
YourTrove, an online service for developers, conducted a survey last year asking what they consider to be the biggest pain points in API development
...read more »Zendesk gives a Hoot
We love it when our partners keep amazing us with new integrations that help make our customers’ lives simpler. Today the social media dashboard HootSuite is introducing an updated Zendesk app plugin
...read more »Zendesk private messaging on Facebook
Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible to turn a wall post conversation into Zendesk tickets
...read more »Live from the IRCE floor
The Zendesk team was at the Internet Retailer’s Conference & Exhibition (IRCE) this week. And what a week! We met so many of our amazing retail customers, Anna’s Linens, Moontoast, RJMetrics, Zip Line Gear and Rackspace—just to name a few
...read more »Zendesk heads to Chicago for the Internet Retailer Conference & Exhibition
Internet Retailer’s Publisher Jack Love defines the 21st century customer as “more demanding, better informed and in control. They’re web savvy and well-connected. They’re impatient, pressed for time, and seek the path of greatest convenience.”
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