On a scale of 1 to 10, one being “please, anything but that” and 10 being “this is the best thing that might have ever happened to me,” how much do you like picking up the phone and calling customer service? We’d venture to say the majority of the answers would hover around the lower [...]
Author Archives: Tiffany Maleshefski
The Music We Hold To
Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking version of Beethoven’s 5th, there’s something about customer support hold music that stays with us long after we’ve hung up the phone. And in some instances, that means literally having Peter Cetera and Amy Grant’s “The Next Time I [...]
Social Media and the Future of Customer Support
It started out as a way to stalk everyone in high school you ever crushed or hated on…and then it went and changed the whole damn world. Social media is more than just hundreds of millions of people swapping information about your business (and what it does right…and what it does wrong). It is the [...]
The High Expectations on Online Retailers to Provide Top-Notch Customer Service
Tis the season for jam-packed malls, aggressive shoppers, and Black Friday stampedes. Shopping in brack-and-mortar stores is a cut-throat game these days. It’s no wonder more consumers are turning to online retailers as a way to beat the holiday rush and peruse a wonderland of possible gifts in the safe confines of their homes or [...]
You’re Invited to Our First-Ever Karaoke-A-Thon
Join us on Wednesday, December 7, 2011 from 5 to 9 p.m. and help us raise money for the UCSF Benioff Children’s Hospital through the power of karaoke. The Lowdown: Tickets are free, and each song will cost $1. You can also force somebody to sing a song of your choosing for $3, and they [...]
Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their issue resolved. The long hold times, the endless maze of menu options, and the dread of getting transferred to a dizzying stream of agents and having to retell your story every single time. Ugh. But guess what? Companies don’t [...]
Meet Us During TechCrunch Disrupt, Sept. 14th
Hey Zendesk fans! Come hang out with us during TechCrunch Disrupt. We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending TechCrunch Disrupt, where Zendesk by the way, is the official help desk. We’ll be hanging at Mars Bar, located a scant block away from the [...]
We Pledge to Raise $1M for the UCSF Benioff Children’s Hospital
Zendesk moved to San Francisco just under two years ago. It is one of the best decisions we’ve made in our four-year history. The move to San Francisco has allowed us to grow our product and our exceptionally talented team at a very rapid pace, here, and around the globe. Recently, we’ve expanded our offices [...]
Zendesk Expands. San Francisco Mayor Takes Note
This past week, Zendesk achieved a significant milestone: we expanded to more than 100 employees worldwide and moved into brand new offices in San Francisco. But despite the growth, we’ve not gone all corporate. There’s still plenty of Zendesk customer love coming for for all who visit. The only major difference between then and now [...]
Meet Us at Dreamforce in San Francisco This Week!
Hey Zendesk fans! We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending Dreamforce this week. We’ll be at the Fifth Floor lounge, which is located inside the Hotel Palomar from 6-9 p.m. We’ll be toasting a bunch of great enhancements to our Salesforce integration as [...]
