Author Archives: Tiffany Maleshefski

Global customers, regional donations

The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a

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Zendesk and ImproveSF

Ever since we moved the Zendesk headquarters to 6th and Market, helping to revitalize San Francisco’s mid-Market region has been a part of our company mission. In keeping with that commitment, we’re happy to announce

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5,000 Fabulous Customers in Europe and a New Office in London!

Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its

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We Love the YMCA

Recently, we’ve had the opportunity to really get to know our neighborhood YMCA. For us, that particular branch is the Shih-Yu Lan Central YMCA. It’s located in the Tenderloin, just like we are, and is about four blocks from our offices. April 28th was the organization’s Healthy Kids Day, an event that is hosted at

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What Do Customers Hate Most About Bad Customer Service

When customers have a bad service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience. While 52 percent of disgruntled customers spout off to family and friends, an even

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Infographic: Your Customers Want Support Via Smartphone

As smartphones become as essential to our pockets and purses as wallets and drivers licenses, customers are expecting these handy devices to do do their banking, purchase last-minute birthday gifts, book reservations, and above all, take care of customer service needs. Customers these days don’t like to stop for even a few minutes. Companies need

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Infographic: Evolution of Phone Support

On a scale of 1 to 10, one being “please, anything but that” and 10 being “this is the best thing that might have ever happened to me,” how much do you like picking up the phone and calling customer service? We’d venture to say the majority of the answers would hover around the lower

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Infographic: The Music We Hold To

Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking version of Beethoven’s 5th, there’s something about customer support hold music that stays with us long after we’ve hung up the phone. And in some instances, that means literally having Peter Cetera and Amy Grant’s “The Next Time I

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Infographic: Social Media and the Future of Customer Support

It started out as a way to stalk everyone in high school you ever crushed or hated on…and then it went and changed the whole damn world. Social media is more than just hundreds of millions of people swapping information about your business (and what it does right…and what it does wrong). It is the

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Infographic: The High Expectations on Online Retailers to Provide Top-Notch Customer Service

Tis the season for jam-packed malls, aggressive shoppers, and Black Friday stampedes. Shopping in brack-and-mortar stores is a cut-throat game these days. It’s no wonder more consumers are turning to online retailers as a way to beat the holiday rush and peruse a wonderland of possible gifts in the safe confines of their homes or

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