At Zendesk we understand that your support tool is a key system in understanding customer problems, pain points and feature requests. It’s important that we enable you to turn your Zendesk tickets into actionable tasks in other areas of your business, most notably the project management tool that drives your allocation of resources and tasks.
Today, users of Clarizen Work Management Solutions benefit from a new widget integration that generates Clarizen issues directly from within a Zendesk ticket.
How it Works
Your support agents can request resolution of a Zendesk ticket in the Clarizen system and allocate this task to specific projects, users and deadlines in Clarizen, all from within the Zendesk interface. As project managers reprioritize tasks, shift project deadlines and update these issues in Clarizen, your Zendesk agents will have visibility into a resolution on the linked ticket. We close the communication loop for you so you can focus on driving your business forward with full visibility into the needs of your customers.
Add the clarizen widget by going to the Widget page under the Account tab in your Zendesk. To learn more about the integration, check out this tutorial from Clarizen’s site.