One of the first things you can’t help but notice in Colombia are all the vendors sitting in parks or street corners in plastic chairs handing out phones to customers to place a call. They are hard to miss since they sport lime green or orange vests, splattered with the names of the three major cell-phone [...]
Category Archives: Customer 2.0
How Fruit Got On The Loom
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
Guide to Tricking Voicemail Systems
The answer, as far as reaching a customer service rep by phone, for many companies, is “Maybe. If you want it bad enough.” While we use the Internet for many tasks precisely to avoid interacting with a human, there are times, usually when we are frustrated, flummoxed, and/or irate, when only a voice on the [...]
Best Airlines for Stranded Passengers
When passengers learn that their return flight has been canceled and their plane won’t be leaving the airport after all, it’s a little like being diagnosed with a “terminal” condition. Stage 1: Denial. You can’t believe this is happening. Then anger: telling the gate attendant in no uncertain terms that you have to fly out this [...]
Hot, Hot, Hot Tamales
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
Manischewitz Matzo Mishap
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
TurboTax: Many Happy Returns?
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
FedEx Logo Fetish
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
What’s the Future of Customer Support?
We posted a question on LinkedIn Questions: What will customer service and a great customer experience be like in 5 or 10 years time? We received a LOT of responses from a variety of people working in a variety of professions, and despite the wide-ranging points of view, one clear theme did emerge: robotic, impersonal [...]
Props to Propel
They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings [...]
