Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer satisfaction, product quality
...read more »Category Archives: Tip of the Week
Tip of the week: changing bad satisfaction ratings to good
The latest tip of the week will show you how addressing bad satisfaction ratings and giving your customers the option of changing their ratings can help you turn negative into a positive
...read more »Tip of the Week: ensuring a timely response to customers
It’s important for everyone in the customer service industry to keep their response times as quick as possible
...read more »Tip of the week: queue management in Zendesk
Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?
...read more »Tip of the week: notifying external email addresses
Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send
...read more »Community tip: queuing up overnight tickets
When things are busy, like first thing in the morning, support teams may rely on colleagues outside of the customer service organization to help solve tickets. The key is finding an easy way to help
...read more »Community tip: hiring the best customer service reps
Customer service is more than just providing the answers to technical questions. Your customer service reps need to be helpful, patient, empathetic, and kind: four things that simply can’t be instilled
...read more »Tip of the week: automating the creation of Google Calendar Events
Let’s say you want to have a reminder about your Zendesk ticket in your Google Calendar…well now you can!
...read more »Tip of the week: using automations to create service level targets
Customers expect a higher level of customer service now more than ever before. The key to a high customer satisfaction rating is not only providing an answer that solves your customers question, but providing it in a timely manner
...read more »Tip of the Week: providing content in multiple languages
Sometimes you need to provide content to your users in multiple languages. The key is to avoid displaying unneeded localized content on each page
...read more »
