Today’s tip, and our very first Community Tip, comes to you from Joe Tinter, IT manager and skilled Zendesk user, and will help you use triggers to get the most out of customer satisfaction

One of Zendesk’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a whole are performing on a ticket by ticket basis

With our current Facebook integration, you are able to capture both wall posts and private messages into tickets

Last week, we released our newest Salesforce app, making collaborations between departments even more beautifully simple! Our Salesforce app is an essential tool for companies working in both Salesforce and Zendesk

For support agents it might be routine to answer an incoming question, solve a ticket, and move on to the next one. But what about those times when the issue is larger and impacts several customers at the same time?

Many Zendesk users take advantage of our integration with GoodData to get granular reports and gain more insight into how their account is working

Setting up a new Zendesk account can involve many different configuration and customization steps, which may just also introduce you to some support tools and concepts that you may not already be familiar with

When you first start your Zendesk subscription, the URL for your Zendesk web portal is some variation on mycompany.zendesk.com. Since all companies take great stock in managing their brand, Zendesk offers

If you’ve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that there’s plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets

I’ve dealt with a few questions lately about how negative numbers in due date automations work, so I wanted to clear that up since I think it’s important for everyone to know this