Managing your company’s customer support should never feel like you’re furiously treading to keep your head above water. Fortunately, analytics and reporting can make your support team always feel in control of your help desk, no matter how high the workload gets. Reporting and analytics give you insight into how well your help desk is
...read more »All webinars have been moved here. Original air date: May 4, 2011 Every business measures its success by tracking a variety of metrics, from opportunities and sales to revenue and expenses. But there is one metric that holds the key to the future of every business – customer satisfaction. Now, with Zendesk, your company can
...read more »All webinars have been moved here. Original air date: April 28, 2011 What is CSS? Join us as Jake Holman, our product manager, guides you through customization and branding of your Zendesk with CSS. Learn how to change the colors of the tabs, change the header, and create a forum page that has the look
...read more »Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d love to share with you. Please join us on the last Wednesday of every month as we give a 30-minute live demonstration on the latest features we’ve added into the product. Here are some of the highlights from March:
...read more »Original air date: July 12, 2011 Ok Zendesk Nation, it’s time to learn how to leverage the more advanced power of your Zendesk. This session is designed to give you helpful advice, answer your questions, and connect you with our community. In this free webinar, you’ll learn how to: – Create custom reports – Create
...read more »Original air date: March 10, 2011 Do you know how your agents are performing and how many customer support tickets have gone through your Zendesk this month? Gain better business insight into the performance of your support team with GoodData for Zendesk. Now, you can take your reporting to the next level and measure key
...read more »Original air date: March 2, 2011 Now you, as a support agent, can access Zendesk through your iPad and respond to your customer requests in a timely manner. Zendesk for iPad is the first full-featured customer support app that brings all the capabilities of the Zendesk agent interface to the popular iPad touchscreen. Agents can
...read more »Original air date: Feb 24, 2010 Do you know how your agents are performing and how many customer support tickets have gone through your Zendesk this month? Gain better business insight into the performance of your support team with the new release of GoodData for Zendesk. Now, you can take your reporting to the next
...read more »Original air date: December 29, 2010 Want to hear what new, exciting features we’ve created at Zendesk? Join us every last Wednesday of the month for an update! Ideal for: New and current Zendesk customers Time: 1 hour
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