Security is like chess: both require adaptation and the methodical use of multiple pieces. A good security program requires a similar, multi-layered strategy, requiring a continuous and methodical approach to risk assessment, mitigation, and re-evaluation. It evolves to address new risks and iterates to incorporate necessary changes. A few months ago, Zendesk took an “across
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Zen U. is a FREE day of training, customer service best practices, and networking.
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Customers today expect to be able to come to your website and discover the information they’re seeking on their own and even to engage with their peers in your support community
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Zendesk is hitting the road, bringing user groups and training to cities around the country
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The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a
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Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced
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Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send
...read more »At Zendesk, we’ve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone
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We recently announced our new integration with Shopify. Here are four more great new integrations to unite popular business tools
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Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. It’s about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.
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