Zen U. and the College of Customer Happiness is coming to a city near you!
Zen U. is a FREE day of training, customer service best practices, and networking.
...read more »Category Archives: Zendesk Nation
Knowledge bases and forums: what’s the difference and does it matter?
Customers today expect to be able to come to your website and discover the information they’re seeking on their own and even to engage with their peers in your support community
...read more »More great user groups coming!
Zendesk is hitting the road, bringing user groups and training to cities around the country
...read more »Global customers, regional donations
The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a
...read more »The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced
...read more »Tip of the week: notifying external email addresses
Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send
...read more »A support app optimized for couches and mountains
At Zendesk, we’ve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone
...read more »We’re connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to unite popular business tools
...read more »Zendesk U. – get your degree in customer happiness
Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. It’s about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.
...read more »The latest item in our online shopping cart
E-commerce is a $200 billion-plus industry in the United States alone, according to Forbes. Capturing your share of all that spending takes more than just having great products to sell. Successful online
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