Pictured above: Members of SmugMug’s amazing Support Super Heroes contingent. Zendesk gave us instant gratification. With Zendesk we were set up in only a few days and it immediately improved the quality, speed and efficiency of our customer service. –Andy Williams, Chief Operating Officer, SmugMug SmugMug is the fastest growing digital photography web site on [...]
Category Archives: Zenfessions
How the iPad Support App Has Transformed Griffin Technology’s Help Desk
Founded in 1992, Griffin Technology is one of the world’s foremost creators of accessories for home, mobile, and personal technology. Unique products such as iTrip®, PowerMate®, iFM®, iMic®, and Evolve® Wireless Speaker System have broken new ground in consumer electronics and created loyal fans throughout the world. Griffin products are conceived, designed, and developed in-house and continue to push the envelope of the industry they helped create.
Looking Inside Zappos’ Corporate Culture Club
Launched in 2008, Zappos Insights is where companies go to learn how they can be as cool as Zappos when it comes to corporate culture. Here’s an inside look on how they keep their cool when it comes to support.
Cute Online Kids’ Boutique Gets Serious About Support
“Zendesk’s customizable interface helps us provide a seamless customer experience—which is crucial for a small startup that caters to moms and families.” –Stephanie Robesky, CEO and Founder, Grows Up Grows Up is an online marketplace that showcases and sells unique, high-quality baby and children’s goods. The company carefully selects its boutiques from smaller production line [...]
Groupon: Defenders of the Customer Experience
“Zendesk’s macros are incredibly easy to use and customize. We know how well they’re working whenever a customer writes back to us and says, ‘It’s so nice to deal with a human rather than a robot!’” –Joe Harrow, Director of Customer Service, Groupon Launched in November 2008, Groupon features a daily deal on the best [...]
Startup Makes Customer Service Look Easy
“Zendesk has been a very easy and natural tool for my technicians to learn. It provides all the functionality I was looking for, but without overkill.” –Jonathan Dippert, Director, Stradecis Stradecis provides IT services, IT coaching, and becomes the virtual CIO to smaller organizations. The company helps clients become more efficient by optimizing their use [...]
City’s Help Desk Solution Eliminates IT Bureaucracy
“Our main goal was to find a more efficient way to keep our tax application up and running. With Zendesk, we’re providing more customer service for our city’s main source of revenue.” –Leslie Fuentes, Director of IT, City of Hampton, Virginia Hampton is one of seven cities in Virginia’s Hampton Roads metropolitan area – an [...]
Webinar: Zenfession – Postbox
Original Webinar Date: December 8th, 2010 Founded in 2007, Postbox helps you get organized! Based in SF, Postbox provides lightning-fast message searches, smarter and more intuitive views, and tools that help add helpful order to any inbox that has ever experience disorder. Postbox works behind the scenes to catalog everything in your email: text, contacts, [...]
Software Startup Helps Customers Think Green, Save Green
“With Zendesk, we’re hoping to build a vibrant online community among our customers, increasing their satisfaction while saving us time.” –Peter James, Head of Propaganda and Propagation Carbon Guerrilla is passionate about helping businesses record, track, and manage carbon emissions. The company’s cloud-based solution allows companies to access a powerful, scalable system designed to accurately [...]
Zenfession: BigTent
Original Webinar Date: November 30th, 2010 BigTent is where trusted groups connect online. Founded in 2006, the company is headquartered in San Francisco and hosts a wide variety of groups, including parent, school, hobby, neighborhood and community groups nationwide. Rosa Terrazas, Director of Community Support, says, “Zendesk has been a huge time-saver for our staff. [...]
