Maybe you love Zendesk, but want to customize the look and feel to your brand. You’re not alone. In fact, most of our customers reach a point where they want to get the most out of their Zendesk and the solution is the Zendesk API
...read more »
We haven’t lived up to our reliability expectations in recent weeks. We know that we haven’t provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted
...read more »
Zendesk is now 2-3 times faster thanks to our recent upgrade to Ruby 1.9.3!
...read more »
Last March, I wrote about how fortunate we are in operations (ops) to go unnoticed because of our consistently high uptime. Since then, we’ve continued to fly under the radar by maintaining more than 99.9% uptime, even celebrating four 100% months (with copious amounts of whiskey, mind you) while growing considerably. So what’s our secret
...read more »Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my work calendar to my home calendar, or even a shared calendar. It’s all pretty easy
...read more »Meet ME and MBMS. They both want to be really excited about the possibility of using HTMl5 in Javascript frameworks. But there are still some issues that need to be worked out, such as HTML5′s dislike for certain containers and a few complications with Javascript libraries. But we think they can work it out. We
...read more »The Zendesk application uses the TinyMCE editor with the ts_advimage plugin for image uploading. The combination has served us well for quite some time. Recently, though we’ve been getting lots of complaints from users who are getting HTTP 405 errors on IE9. After some digging, I found that the problem was how the ts_advimage plugin
...read more »Jenkins + Jasmine + PhantomJS + JSHint We write a great deal of Javascript here at Zendesk, and we use a few great tools to help us make sure we’re committing solid code. First, we run it through JSHint, a slightly-more-friendly port of JSLint. Second, we use Jasmine to test the code. These tools work
...read more »We recently hosted our first-ever Zengineering Challenge, an intense daylong event that put our immensely talented help desk software engineers to the test. The premise of the challenge was for engineering to come up with a series of one-day projects that could all be accomplished within a day’s work, by a team of three to
...read more »With more than 70 million users registered in Zendesk, we see a daily volume of more than 1 million ticket updates from around the world.
...read more »
Building your Zendesk...please wait.
Our Privacy Policy contains detailed disclosure about our policies regarding the use of cookies. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this website and the Zendesk service will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this website and the Zendesk service you agree to our use of cookies as described in our Privacy Policy.
