We’re pretty stoked about one of the latest Zendesk integrations, this time round with a cool Canadian company that goes by the name of CakeMail. What’s CakeMail? It’s a private-label, plugin ready, multilingual email-marketing platform with full API access for sending out HTML newsletters and other marketing materials.
With the integration, Zendesk users can now import their help desk customers and user data into a CakeMail account, allowing for timely, effective and relevant email communications regarding support announcements and notices.
Our friends at CakeMail summed it up exquisitely:
“It’s a great combination offering quality customer service via highly-personalized email marketing. Send specific product downtime notices, feature upgrades, and other support or service-related messages to your (or your client’s) help desk users, and go a step further and segment mailings by open, pending or solved ticket status. Deliver the right message to your customers at the right time, and give them that warm fuzzy feeling we all get from a great customer service experience.”
Merci François. To get started, check out this CakeMail blog post, specifically the last paragraph.