Is it July already? That was fast. Anyway, this month we’ve got four great new integrations that cover everything from email marketing to tracking time spent on tickets:
ActiveCampaign combines all aspects of email marketing into a single, easy to use platform. Seamlessly create beautiful and engaging emails, send them to your segmented subscribers, and see what interactions and reactions occur in real time! Email marketing remains one of the best marketing options for positive returns on your investment.
The Active Campaign integration with Zendesk is a great tool for email marketing automation. From within ActiveCampaign, you can import your Zendesk end users as new subscribers in ActiveCampaign lists. It is possible to filter who you want imported into this list based off a specific organization or group in Zendesk. Also, a Zendesk widget allows you to easily add a ticket requester as a new subscriber to an ActiveCampaign list.
Xenialab is a dynamic company born in the Italian Turin Technology Campus for Innovation in 2007. It specializes in providing inbound and outbound multichannel communications. The company’s flagship application, the xCALLY suite, provides a contact center that is easy and fast to install based on Asterisk Open source PBX, a simple Computer Telephony Integration (CTI) application available for Desktop and Mobile, reduced total cost of ownership, and full CTI integration with Zendesk.
This integration allows you to automatically create tickets in Zendesk as soon as inbound, outbound, and blended calls are handled in xCALLY. You can also automatically display your Zendesk page to your customer, along with the customer ticket history, as soon as inbound, outbound, and blended calls are managed by the xCALLY CTI.
Yast is a leading time tracking application delivered as a cloud-based service. It has received great recognition as one of the easiest to use time trackers in the cloud through yast.com and mobile applications.
Using Zendesk and Yast together allows users to track and build reports on time spent working on tickets, either for tracking employee performance or client billings. Multiple access levels, custom client structure, and other features give you greater control of how you utilize this integration to manage time spent working on support tickets so you can bill your customers quickly and accurately.
Zapier makes it easy to push data between the web apps that you love. No more waiting for custom integrations or paying thousands for developers to build it for you. Instead you can use Zapier’s simple drag and drop interface to set up integrations and then forget them as they constantly run automatically in the background for you.
With the integration with Zapier, you can push data between Zendesk and dozens of other web apps like GitHub, HipChat, MailChimp, Basecamp and more. You can trigger the data push off of Zendesk objects or events like tickets, or when a ticket is updated, and can create Zendesk objects via trigger events from other applications as well.