Comments on: GoToAssist Integration Simplifies IT Service Management

By: Mike Korbel

Mike Korbel — Sun, 20 May 2012 19:14:00 +0000

Hi,

We are looking at a remote control solution and GoToManage is now replaced by GoToAssist.

GoToAssist also supports remote control.

Can we confirm if this integration still works and is it as good as the LogMeInRescue operation?

I want an easy way for agents to be able to email back the link to customers to share their desktop and have a chat session.

Martijn Snels — Mon, 12 Mar 2012 11:37:00 +0000

It would be nice to see a GoToMeeting integration too.

Steve Shepherd — Tue, 07 Sep 2010 02:40:49 +0000

Has anyone used this integration?

Can the asset information be stamped onto the Ticket for reference later one?

Can the asset name be recorded in a custom field so we can do some reports on assets that are using a lot of labour and cost etc?