Infographic: Inside the Mind of a Customer Support Agent

Before the award nominations start rolling in for best infographic ever, we need to give credit where credit is due. So a big shout out to the folks at Get Satisfaction, who, after publishing their take on what goes on inside the mind of a community manager, inspired us to steal the idea create a similar infographic.

Just who IS that person who takes your agitated telephone calls? What’s the real deal with the customer support guy or gal who resolves your issues via live chat? What makes them so nice? What makes them turn mean? Are they really just robots? Do they even like tacos?

Well folks, the mystery of what makes your local customer support agent tick has been revealed, here, today, on this very blog! Let the mind games begin!

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Help Desk Agent

Image originally posted on Zengage, The Zendesk Blog