Customer input is a vital piece of the software development puzzle. But managing feature requests, bug reports and other suggestions alongside scheduled updates can be difficult. We initially integrated with JIRA to help close this gap in 2009. Now we’ve beefed up our integration to make the experience seamless, allowing agents and developers to volley support tickets back and forth like McEnroe and Borg (at a non-competitive charity exhibition match.) And what great timing we have, as Atlassian just announced a cloud-hosted version of their popular project-tracking tool called JIRA OnDemand, which speeds implementation and allows users to stay connected and productive from anywhere–even Australia!

Easy to set up and easy to use, Zendesk for JIRA helps your organization delight customers by improving response time and minimizing information lapses. Developers can work their queue in JIRA while support rocks out in Zendesk. The customer gets fast, consistent support as all comments and progress are tracked in both systems. Everyone’s happy. Everyone’s productive. Everyone wins. Everyone has a celebratory cocktail!

The update is backward compatible and is built on the Networked Help Desk open standard to help facilitate future expansion. Unfortunately, existing users will have to reimplement the integration before you can enjoy its awe-inspiring power. New users are free to implement and hack away.