Sound familiar? A customer contacts your support desk demanding to be removed from the company’s mailing list. Or, on the other hand, say they want to receive an email when the latest version is released.
Well, thanks to a pretty cool integration with Contactology – a provider of email marketing and online survey technologies – your help desk agents can now manage email subscriptions directly from within Zendesk.
The Contactology widget is activated by anyone who uses both Zendesk and Contactology. The process takes moments and is enabled from within the Zendesk widget manager.
Here’s how it works: While reviewing a customer support ticket, users can review the contact’s current email marketing list status via the Contactology widget. The support personnel can add (or remove) help desk customers to selected email distribution lists or opt-in to receive special offers or newsletters – again, all within Zendesk.
Zendesk users can also use Contactology to create, send and track email marketing through an intuitive web-based interface — or integrate your own application or technology through our open source API. Check out Contactology’s website for more information or to give it a free test drive.